Remote work is not a challenge anymore thanks to the integration between Teamviewer and Freshdesk. Know more about it here.
Teamviewer + Freshdesk help you resolve customer issues faster
Know how to succeed in social media customer service with these guidelines.
Social media and customer service, are they related? Of course, they are! And in this article, we are going to give you some guidelines to succeed using both. Customers have […]
Why do you need to use chatbots in your company?
Chatbots are a need for your company. In this article, we tell you the secret to their success and why you should use them.
Remote desktop: why you need to try it
Today’s companies are in the need of providing everything that can improve their customers experience and their employees work. Thanks to technology there are endless ways of doing this, […]
Why is customer onboarding so important?
Customer onboarding is key for every company's success. Learn why and how you can use it to secure your business growth.
Sales + customer support: A mandatory integration for every company
Integration between different departments of the same company is a topic that we addressed before and yet we continue to do it. Why? Because integration is the key to business […]
5 customer retention techniques that work
Customer retention is where you need to start focusing. In this article we bring you 5 techniques that you can apply in your company.
Changes happening in your company? You can have it all covered with this powerful tool
Changes happening in your company can be a good or a bad thing, but either way, your company needs to be prepared to manage them. Keep reading to know how.
Why is mandatory the Integration between Marketing and Customer Support?
Integration between teams is mandatory for every company, and in this article we explain why and how you can make this happen.
5 things your customers expect from you
Customers have a leading role in your company. Without them your business will not be successful, so you should know what customers expect from you.