Our Commitment to Privacy
GB adheres to the Safe Harbor Privacy Principles published by the U.S. Department of Commerce ("Safe Harbor") with respect to certain Personal information that it receives in the United States about European Union ("EU") and Swiss residents. Information about GB's participation in Safe Harbor can be found in the section set out below entitled "Safe Harbor Participation."
GB operates in the business-to-business (B2B) software industry. Unlike many companies and websites, we do not focus on consumer users or the collection of consumer data. To the extent we collect information online, our purpose is to better serve our business customers.
The Personal Information We Collect
We may collect the following types of information when You browse this Site, any other GB website, or any site of a GB affiliate (“GB Website”):
Personal Information You provide directly when You register on a GB Website, make an online order, join an online community or other group, inquire about GB products, or request GB support or services at any GB interactive message board or via any e-mail messages You send GB, including Your name, contact information (phone, fax and pager numbers, address, and email address), ordering information, and payment data.
Personal Information You provide directly, including information You submit through a GB Website as part of the online job application process or in the process of registering for a GB-sponsored training, event, user group, or conference.
Passively collected information, including through the use of "cookies" as described below, such as IP addresses, web browser and operating system information, date and time of visits, and the web pages Your Internet browser visits when browsing any GB Website; click-through information related to GB emails and related marketing activities; and aggregate, non-Personal Information, such as the number of hits per week or per web page.
GB may use "web beacon" technology to gather metrics from anonymous web users and email recipients for the purpose of operating and improving GB websites and email communications. A web beacon is an electronic image that is imbedded in a web page or email which allows GB to track web page views/hits or the opening of an email containing a beacon. GB may use web beacon in conjunction with cookies to track web site activity on this Site, gbadvisors.wpengine.com, and other GB websites. Web beacon tracking by GB does not identify the name or email address of the web user or mail recipient.
The Way We Use Personal Information
GB uses Personal Information You have provided directly or information we collect indirectly online about You for marketing purposes in the following ways:
Some of GB products and services may be advertised by third parties. In the U.S. and other jurisdictions with similar laws, we will only share Your Personal Information if You have not expressed Your preference by opting out of having Your information shared. In countries that are members of the European Union and all other jurisdictions with similar laws, we will only share Your Personal Information if You have agreed to allow us to share Your information with third parties. You have the opportunity to choose to not receive such marketing materials from third parties by updating Your subscription preferences here.
GB informs You that when You agree for Your information to be shared and used by third parties, then these third parties are responsible for handling Your information. Personal Information You provide online on others’ sites may be provided to third parties working on GB’s behalf, such as GB partners, data processors, and advertisers. Therefore, we recommend that You familiarize yourself with their online privacy policies so you understand how GB partners will use, collect, and handle your information.
For Personal Information You provide online, including cookies, actions, or clicks from hyperlinks and subscriptions, we may use such information to customize future communications and GB web pages in accordance with communication preferences You have established with GB.
For some registration, email and data You provide, we may direct You to particular web pages, customize the web pages You see, or otherwise increase the relevance of the information You receive. GB may use Analytic Cookies as described in our Cookie Notice accordingly to collect Your Personal Information about web pages visited, page hits per week, and the like, and GB will use this information internally to improve the design of our web pages.
For Personal Information submitted using the online job application process, we may use and disseminate this information internally and among our affiliates as necessary to consider Your application and to contact You regarding our decision.
For Personal Information submitted online for scheduling training or registering to attend a GB-sponsored conference or event, we may use and disseminate this information internally and among our affiliates to communicate with You and to facilitate Your registration and participation.
When We Share Your Personal Information
GB will not use or share Your Personal Information in ways unrelated to those described above without first notifying You and offering You a choice as to whether or not we may use Your Personal Information in a different manner.
Our Commitment to Data Integrity and Security
GB is committed to protecting Your privacy. GB processes Your Personal Information only in ways compatible with the purpose for which it was collected. To the extent necessary for such purposes, we take reasonable steps to make sure that the information is accurate, complete, current and otherwise reliable with regard to its intended use. However, GB expects that You will update your Personal Information with GB as necessary as described in the section above “How You Can Access or Correct Your Personal Information”.
GB takes reasonable and appropriate measures to maintain the confidentiality and integrity, and prevent the unauthorized use or disclosure, of information. This includes maintaining a system of appropriate administrative, physical and technical safeguards to secure such information.
Links to Unaffiliated Third Party Websites
This Site may contain links to unaffiliated third party websites. If You link to or otherwise visit any other websites managed by third parties, GB encourages You to review the privacy policies available on such websites. You understand that GB has no control over those websites and is not responsible or liable for the policies and practices followed by such third parties.
How You Can Access or Correct Your Personal Information
Online registration profiles You may have established at GB relating to sales, marketing, customer support, training, and event registrations can be updated by following the instructions provided within each profile/account.
We may keep information in an off-line form, for archival purposes or as otherwise required by law. Please note that if Your information is removed from our databases, You may no longer be able to access certain areas of a GB website requiring registration or a subscription.
Users may request to be removed from a GB e-mail list, by following the "unsubscribe" instructions on e-mails from GB or by sending a request to firstname.lastname@example.org.
Revisions and Contact Information
Safe Harbor Participation
GB complies with the U.S.-EU Safe Harbor Framework and the U.S.- Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, transfer and retention of personal information from European Union member countries and Switzerland, collectively referred to in this policy as "EU/Swiss Personal Information". GB adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view GB's certification, please visit www.export.gov/safeharbor
GB employees in the EU and Switzerland are provided with information regarding GB's employee data privacy practices and Safe Harbor via a separate policy.
Collection, Use, and Disclosure of EU/Swiss Personal Information
GB collects, uses, and discloses EU/Swiss Personal Information in the ordinary course of its business. In particular, GB may obtain in the U.S. the following types of EU/Swiss Personal Information about individual contacts for customers, customer prospects, partners, suppliers, vendors, participants in GB sponsored events, conferences and training, and online job applicants ("EU/Swiss Data Subjects"), including: name; contact information (phone, fax and pager numbers, address, and email address); title; company name; sales, product and services purchase information; payment data; usernames and passwords; product skills; certifications; resume and application data; and other data necessary to register for GB sponsored training, conferences and events.
GB may use such EU/Swiss Personal Information for the following purposes: communicating with customers, prospects, partners, and others; fulfillment and tracking of orders; providing services and support; tracking of payments and otherwise ensuring payment; assessing performance and making assessments about future purchases; performing direct marketing activities and otherwise communicating information regarding GB products or services (where permitted by law); providing registration for and participation in GB sponsored training, events and conferences; and for facilitating the online employment application process.
GB may disclose EU/Swiss Personal Information to its affiliates, subsidiaries, business partners, and service providers for the purposes listed above. In situations where GB discloses EU/Swiss Personal Information to any third parties acting as service providers or "agents" on behalf of GB, GB will require the recipient to protect the disclosed EU/Swiss Personal Information in accordance with the relevant Safe Harbor Principles, or otherwise take steps to ensure that EU/Swiss Personal Information is appropriately protected.
With respect to any sharing of EU/Swiss Personal Information for purposes of marketing GB products and services, GB obtains promises from its affiliates, subsidiaries and business partners that such entities will use and disclose such EU/Swiss Personal Information for purposes of marketing GB products and services only. In certain situations, EU/Swiss Data Subjects and others may seek to opt-out of disclosures of their Personal Information by following the opt-out instructions contained on marketing emails or by contacting GB at email@example.com
Data Processor Activities
In certain situations, GB may obtain incidental access to information about its customers' employees and other end users in the EU and Switzerland in connection with supporting its products or services ("EU/Swiss Processor Information"). These customers act as the data controller for any EU/Swiss Processor Information collected in the EU or Switzerland and subsequently transferred to GB in the United States. GB acts as a data processor on behalf of its customers with respect to such EU Processor Information and accordingly carries out their instructions with regard to the collection, processing, and protection of EU Processor Information.
Data Security, Integrity and Access
GB takes reasonable precautions to protect EU/Swiss Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. GB makes reasonable efforts to keep EU/Swiss Personal Information reliable for its intended use, accurate, current and complete. GB also provides EU/Swiss Data Subjects with the opportunity to access, review and correct their own EU/Swiss Personal Information, and otherwise provides such individuals access to EU/Swiss Personal Information in accordance with Safe Harbor.
Individuals may contact the GB Safe Harbor Privacy Contact identified below to review EU/Swiss Personal Information about them. However, such individuals may first wish to contact their own company with questions regarding EU/Swiss Personal Information shared with GB, as that might be the most efficient means of addressing such issues. GB reserves the right to take reasonable steps to authenticate the identity of any such individual seeking access to Personal Information.
GB may disclose EU/Swiss Personal Information as necessary in connection with the sale or transfer of all or part of its business, where required or permitted by law, where GB believes that such disclosures are appropriate in connection with a law enforcement request or otherwise permitted by Safe Harbor, or in order to investigate, prevent or take action regarding illegal activities or suspected fraud, or to enforce or apply GB agreements.
Cooperation with Data protection Authorities and Dispute Resolution
GB agrees to cooperate and comply with EU and Switzerland data protection authorities in the investigation and resolution of complaints brought under the Safe Harbor framework. GB has chosen to use the EU Data Protection Authorities and Swiss Federal Data Protection and Information Commissioner to serve as independent recourse mechanisms for dispute resolution.