ServiceNow ITSM, Connects Providers and Requestors

ServiceNow ITSM makes collaborative work teams

Enterprises require the best digital solutions to create smooth workflow, even in the most demanding environments. ServiceNow IT Service Management gives you the perfect solution to seamless integrate your different work teams, while boosting your response capability to satisfy your customer’s demands.

ServiceNow IT Service Management puts at your fingertips a powerful cloud-based solution that spares your staff of checking and following task from different sources to accomplish your goals. No more endless emails and spreadsheets to follow processes! ServiceNow Service Management knows best how to integrate management discipline to your enterprise to make it easily flow.

Management discipline bundled with IT for more collaborative work teams

ServiceNow IT Service Management takes management discipline for designing interactive work, by taking the advantage of task automatization with IT services. In this fashion, your staff from IT, HR, Legal, Finance and Marketing will seamless work side by side, and will not spend precious time analyzing spreadsheets and answering endless suites of mails for accomplishing individual goals. ServiceNow Service Management makes integrative work flow better, creates more collaborative teams and helps you to meet your goals faster.

ServiceNow ITSM Refine, Structure and Automate the Workflow to Streamline Service Delivery

ServiceNow ITSM workflow


Replace email and spreadsheets with collaborative workspaces and automated business services

Servicenow ITSM Services

Activities, Tasks and Processes

Create a modern work environment by placing a service‑oriented lens on the activities, tasks and processes that make up day‑to‑day work life

Servicenow ITSM business management

Metrics Analysis

Provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics

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servicenow it service management

IT Service Management

ServiceNow ITSM focus in management discipline to synchronize and make uniform work processes in a single platform from which it is possible to give intuitive delivery to the different processes and tasks, making easier the workday for every facility and department that conflates in the enterprise.  Give a look to our scope and check the multiple benefits that only ServiceNow can offer you:

IT Service Management

Focused in Visibility, Service Outages and Operational Agility, IT Service Management is divided in 3 phases: Enhancing productivity through its system of records – Increasing availability by managing end-to-end services – Maximizing operations by automating remediation

Field Service Management

Makes sure that every order is assigned to the right person and to the right service by granting to intern and extern customers:Inventory of tools – Advanced dispatch to integrate recommendation, resources and planning and help to manage SLA – Mobile apps and agents to check orders from issue to resolution

Legal Service Management

Self-service portal that operates naturally to keep in one place service agreements, reports, legal documents and legal knowledge base to compliances and applicable laws by: Cloud-based storefront – Automatized and intuitive dashboard that helps to reduce response times for legal consults – Application focused on resources and objectives

Marketing Service Management

Increases the flow of productivity by a system of configurable rules that makes easier to found & follow queries, that also generates helpful reports to measure: Effectivity of tactical operations – Productivity & cost control of operations – Business continuity, without direct intervention of human capital

HR Service Management

Centered on People and not in Processes, HR Service Management comprehends: Standardization of processes through a self-service portal – Diversion of requests to the right specialist at the very first moment – Minimization of use of emails to give attention to queries

Facilities Service Management

Increases the flow of productivity by a system of configurable rules that makes easier to found & follow queries, that also generates helpful reports to measure: Effectivity of tactical operations – Productivity & cost control of operations – Business continuity, without direct intervention of human capital

Finance Service Management

As key driver to expose the enterprise to the world, this department must count on a solution as Marketing Service Management to properly carry on campaigns, websites, creative services and publishing by means of: Configurable app based in the Cloud – Comprehensive dashboard that compiles and shows all the work assignments – Monitoring of each task without traditional worksheets

Purchasing Options

For licensing, subscriptions and renewals of ServiceNow software
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Premium Service Package for additional support on ServiceNow

The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements ServiceNow ITSM standard support with version upgrades, configuration, advice, implementations and knowledge transfer.

installing premium services gb advisors

Installing Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the platform to the use of each client.

configuration services premium


Our certified staff can help to configure and adapt the platform to the specific use of each client, in order to obtain the best performance from Servicenow.

personalization services


We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.

80premium-support40premium-support 24premium-support

The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed.  We have available additional Premium Support Packages for 24, 40, and 80 hours.



Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for ServiceNow in the American Continent. We currently serve customers in most countries of Central America, South America, Latin America and the Caribbean. Countries like Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Bolivia, Ecuador, Guyana, Paraguay, Suriname, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Dominica, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

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