CUSTOMER
MANAGEMENT
Having a good relationship with your customers is vital to maintain the competitiveness of your business.
Find in our product catalog the best tools to optimize interactions with users from the pre-sale process to even after they acquire some of your products. Do you need some help to choose the right tool?
Record your calls, create shared lines, view incoming and outgoing calls from a centralized dashboard, and get a history of interactions with your customers, all from the same place. Freshcaller offers you all the versatility of a complete, high-tech phone system, without worrying about the associated costs and maintenance.
Freshchat is an instant messaging solution with which you can offer greater satisfaction to your customers through timely and effective responses. Make the best of its messaging channels, live chat oriented to conversion, Bot 24/7, intelligent metrics, integration with other Freshworks products.
Collaboration tool aimed at eliminating silos that hinder interdepartmental communication in companies. With Freshconnect your teams will be able to collaborate in context, which means that they will no longer have to waste time between one app and another trying to understand certain information. Better integrate your teams and optimize their performance with this innovative solution.
This marketing automation tool is designed to help you better understand the journey of your customers, generate qualified leads and optimize your conversion rate on your website. Through reports, heat maps and A / B type tests, this solution is able to provide you with everything you need to retain more customers.
Use Freshping to monitor the Uptime of your website from wherever you are. With this solution you can receive alerts in real time in case your website is not available, without having to worry about false alarms. Guarantee your clients the continuous availability of your website with this free tool and integrate it with other tools of your choice for better results.
Freshsales integrates email and chat to the CRM software. With this simple and innovative answer; Freshsales reconfigures and boosts the labor of Marketing and Sales to avoid Customer Service staff to move out between systems; functionalities and applications that may interfere with their results.
Freshteam is a tool designed to simplify the work of the human resources team. Use its features to locate the best professionals for your company, efficiently create and manage your job ads, better organize candidate information and create your own talent pool, all through this effective recruiting software.
The Freshworks customer engagement suite contains everything you need to achieve customers that are happier and more committed with your brand. Support, CRM, Chat, phone, Customer Success and Marketing ... The best Freshworks solutions are integrated into the same platform to give you a 360 view of your customers. Learn more about this suite and use it to generate customers for life by offering them a WOW experience.
Open source software designed for Small and Medium Industries (SMEs) that integrates modules for Tasks Organization; Sales; Marketing and Help Desk on the same platform that helps you to manage your leads; increasing your Return of Investment (ROI) of your email marketing campaigns; and delivering an incredible customer service experience from the same service platform.
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,1 / 5 |
| Capterra Users Review | 4,1 / 5 |
| Gartner Users Review | Not Available |
| Average Review | 4,1 / 5 |
| Main Features | • Local phone number • Free phonenumberEntrynumber • Real-time control panel • Voice mail • Conference Call • BOYC (Bring Your Own Carrier) |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,5 / 5 |
| Capterra Users Review | 4,0 / 5 |
| Gartner Users Review | 4,4 / 5 |
| Average Review | 4,3 / 5 |
| Main Features |
• Messaging Channels
• Mobile applications for all team members • Priority Inbox • People segmentation • Bot • CRM Self Load • Personalization of profiles, notifications, bots and business hours by group |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,5 / 5 |
| Capterra Users Review | Not Available |
| Gartner Users Review | Not Available |
| Average Review | 4,5 / 5 |
| Main Features |
• Content management.
• Brainstorming. • Chat (Messaging) • Cooperative writing. • Discussion boards. • Document management. • Contact management. • Communication with unlicensed collaborators. |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,5 / 5 |
| Capterra Users Review | 4,5 / 5 |
| Gartner Users Review | Not Available |
| Average Review | 4,5 / 5 |
| Main Features | • A/B tests • Customer surveys • Drip campaigns • Dynamic content • Image library • Landing Pages/Web Forms • Reports/Analysis • Subscriber management • Template Management |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,6 / 5 |
| Capterra Users Review | 4,6 / 5 |
| Gartner Users Review | 4,4 / 5 |
| Average Review | 4,5 / 5 |
| Main Features |
• Downtime alert.
• Multi-channel integrations • Multi-user login. • Monitoring. • Downtime management. • False alert protection. |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,7 / 5 |
| Capterra Users Review | 4,7 / 5 |
| Gartner Users Review | 4,7 / 5 |
| Average Review | 4,7 / 5 |
| Main Features | • Visual sales reports. • Revenue analysis. • Sales activity reports. • Email marketing • Internal chat integration • Mobile access • Segmentation • Social Media Integration • Task Management • Customized pipelines • Field Customization for Leads / Contacts |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,5 / 5 |
| Capterra Users Review | 4,2 / 5 |
| Gartner Users Review | 4,4 / 5 |
| Average Review | 4,4 / 5 |
| Main Features | • Follow-up of applicants • Interview Comments • Contextual conversations • Collaborative recruitment • Job posting management • Employment references • Chat panel and canned responses • Talent pool archive |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | Not Available |
| Capterra Users Review | Not Available |
| Gartner Users Review | Not Available |
| Average Review | Not Available |
| Main Features | • Contact management. • Call log. • Scoring of potential customers. • Referral tracking. • Marketing automation. • Customer support. • 360° customer view. • Smooth sales, service and support |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,3 / 5 |
| Capterra Users Review | 4,3 / 5 |
| Gartner Users Review | 4,3 / 5 |
| Average Review | 4,3 / 5 |
| Main Features | • Lead management • Account and contact management. • Support and customer service. • Campaign management. • Massive mail dispatch. • Inventory management. • Calendar, activities and notifications integrated management. • Integration and email extensions. |
