What is Freshservice ITIL Service Desk?

Freshservice is an IT Service Management (ITSM) platform that follows the ITIL (Information Technology Infrastructure Library) methodology, a set of service management practices that focuses on aligning IT services with business needs. It offers automation features that accelerate workflows and allow agents to focus on core tasks.

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Asset Management

With Freshservice ITIL service desk, get a complete view of your infrastructure, centralizing crucial information about your IT assets to make informed business decisions and effectively manage their lifecycle.

Incident Management

Optimize ticket prioritization based on your team's needs. Accelerate responses to users by automating repetitive tasks. Interact with your customers across multiple channels and merge incident management with key processes such as change and asset management.

Smart Automation Tools

Set up automation rules that facilitate ticket management and help your team avoid spending time on repetitive manual tasks.

Change Management

Freshservice ITIL service desk allows you to analyze risks prior to change execution, implement customized workflows and detailed approval processes to gather essential information before proceeding with plans.

Self-service portal

Facilitate customer self-help with a user-friendly, easy-to-configure and customizable self-service portal. It offers a service catalog, FAQ answers and a knowledge base in one place.

SLA Management

Implement various SLA policies and receive real-time alerts when any of these agreements are breached. This strategy allows you to maintain a high level of customer service, in addition to facilitating the monitoring of your agents' performance in a simple and effective way.

Mobile App

Freshservice's ITIL service desk application allows agents to do their work from anywhere. This way, they can manage tickets, resolve issues, track assets, services and change requests from their mobile devices.

PURCHASING OPTIONS

For licensing, subscriptions and renewals of freshservice software

WHY GB ADVISORS?

We are professional consultants with experience in transforming, innovating and optimizing processes through the implementation of software solutions.