Get all the benefits of a complete, high-tech phone system without the associated costs of maintenance or changes in the infrastructure of your organization.
With Freshcaller you will have access to a Cloud Call Center that will allow you to improve interactions with your customers to provide them with satisfactory experiences. An innovative Call Center with highly functional features such as:
- Call Recorder
- Shared lines
- Centralized panel
- History of customer interactions
STAY CONNECTED WHEREVER AND WHENEVER WITH YOUR CUSTOMERS
THANKS TO THE VERSATILITY OF THIS CLOUD CALL CENTER
Why choose Freshcaller-Cloud Call Center?
A Call Center is an indispensable tool to guarantee a quality service to customers. However, the installation of this type of resource often involves a significant investment in new infrastructure within the organization.
Luckily, with Freshcaller, you will be able to enjoy all the advantages of a Call Centre without having to invest in more hardware or new technology. In addition, you can count on a solution that, combined with other Freshworks ecosystem tools, can offer you the best resource to improve your interactions with your customers.
Record, save and easily access all your customers' call records thanks to the advantages offered by cloud storage. Through this functionality, Freshcaller will allow you to verify or remember information about your customers demands, improve the performance of your agents and, in general, keep an effective control of the quality of service you offer.
With this Cloud Call Center, you can assign the same phone number to multiple lines. In this way, you can offer your customers total availability wherever your team is.
Get full visibility into incoming and outgoing calls, information about each agent's availability, and more. All through a single, easy-to-use, centralized dashboard.
History of customer interactions
Prevent your agents from wasting time trying to get into context in a conversation with a customer who has had multiple exchanges with your team. Give your users quicker and more timely answers by easily accessing their chat history.
Premium Service Package for additional support on Freshservice
The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements Freshservice standard support with version upgrades, configuration, advice, implementations and knowledge transfer.
Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.
Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.
We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.
The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed. We have available additional Premium Support Packages for 24, 40, and 80 hours.
Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for Freshservice in the American Continent. We currently serve customers in all countries of North America, Central America, south america, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.