FRESHDESK CUSTOMER
HELP DESK


Freshdesk is a Help Desk designed to enhance the capabilities of your support team. Leverage its efficient ticketing system, omnichannel platform, self-service portal and smart metrics.

While Freshdesk's basic plan focuses on small businesses, as your company grows you can access much broader plans that will adapt to your business needs.

INCREDIBLE FRESHDESK CUSTOMER HELP DESK’S FEATURES


All in one

Email, social, phone, chat and in-app support all in one interface

Knowledge Base

Get information about customers via integrations and a built-in customer database

Auto-suggests

Auto-suggests solutions from earlier tickets and your solutions center

iOS and Android

iOS and Android app to answer tickets on the go

YOUR CUSTOMER'S SATISFACTION IN JUST ONE CLICK

FOR LICENSING, SUBSCRIPTIONS AND RENEWALS OF BMC TRACK-IT! SOFTWARE

Ticketing

With the ticketing Feature you can:

  • Know who else is working on your ticket with agent collision detection
  • Send well-formatted replies using the rich text editor
  • See your ticket’s status and when it is due
  • Get contextual customer information from right inside your tickets

Multi-Channel

Manage all your support conversations in one place

  • E-mail Ticketing
  • Built-in Phone Channel
  • Live Chat
  • Self-Service Portal

Productivity

Increase your team’s engagement and productivity

With the Freshdesk Arcade, every ticket becomes a chance to score more points as your agents compete with the rest of the team to win trophies and badges.

Self-Service

Create a self-service experience that supports your brand

With Freshdesk, you can help your customers get instant answers by making available your technical documentation, product tutorials, answers to frequently asked questions, and other tips in a single convenient place.

Global Support

Scale your support across multiple products, languages and timezones

  • Freshdesk enables you to easily support an unlimited number of products from a single help desk
  • It also allows you to provide support in 26 languages.

Security

Focus on delivering great support while we take care of your helpdesk

Freshdesk offers SSL encrypted servers with 99.9% availability, redundant backups and DDoS mitigation to take care of your data.

Reporting

Measure and track performance using reports

Freshdesk customer help desk helps you collect feedback directly from your requesters with every ticket you resolve and ties the feedback to your agents’ performance.

Integration

Native Integrations

Freshdesk customer help desk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.

PURCHASING OPTIONS

FOR LICENSING, SUBSCRIPTIONS AND RENEWALS OF FRESHDESK SOFTWARE

WHY GB ADVISORS?

Through our service you get in touch with qualified technicians to execute additional support requests that are not included in the current continuous support. This process complements Freshdesk support with version updates, configuration, consultancy, implementation and knowledge transfer.

Installation Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client

Configuration

Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool

Personalization

We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation

INQUIRIES? NEED MORE INFORMATION? LET US HELP YOU

Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for Freshworks in the American Continent. We currently serve customers in all countries of North America, Central America, South America, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curaçao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

OUR AGENTS ARE HERE FOR YOU