FRESHDESK - HELP DESK


Freshdesk Help Desk offers multiple features to optimize the service experience. With its intuitive platform you can provide timely and consistent assistance at all times.

With this tool you unify and manage all communications regardless of the channel. Its ability to grow with your company, its self-service options and its intelligent metrics, make it an adaptable option to the changing needs of companies.

Best advisory.
Best Team

We have certified professionals
ready to help you.

Best advisory.
Best Team

We have certified professionals
ready to help you.

INCREDIBLE FRESHDESK'S FEATURES


Omnichannel

Handle email, calls, chat, WhatsApp, website and social networks in a single interface.

Analytics

Monitor and identify improvements in your help desk using real-time data.

Auto-suggests

Auto-suggests solutions from earlier tickets and your solutions center

iOS and Android

iOS and Android app to answer tickets on the go

YOUR CUSTOMER'S SATISFACTION IN JUST ONE CLICK

FOR LICENSING, SUBSCRIPTIONS AND RENEWALS OF FRESHDESK

Ticketing

With Freshdesk Help Desk you organize, classify and assign tickets easily and efficiently:

  • Manage support requests from one place.
  • Manage your SLAs and set deadlines for ticket resolution according to schedules or categories.
  • Automate repetitive actions on tickets with a single click.
  • Receive automatic recommendations to classify, prioritize and route tickets.

Automations

Increase your team's productivity by automating repetitive tasks:

  • Assign tickets to agents/groups automatically based on specific keywords or properties.
  • Notify customers and agents about changes to their tickets.
  • Track tickets based on time since creation.
  • Take action on specific tickets when an event occurs.

Productivity

With Freshdesk Help Desk you work as a team to effectively solve customer problems:

  • Collaborate with internal or external experts to quickly resolve complex issues.
  • Share tickets with other teams while maintaining visibility into progress.
  • Link related tickets to track widespread issues and maintain consistent responses.
  • Break complex issues into smaller tickets for faster resolution.

Self-Service

Improve your customers' experience by enabling them to help themselves:

  • Use chatbots to provide instant and accurate answers to customer questions.
  • Offer helpful solutions based on customer location: website, mobile app or chat.
  • Enables agents to turn ticket responses into knowledge base articles.
  • Create and manage forums, transforming critical community issues into tickets for needed attention.

Customization

Freshdesk Help Desk is fully customizable:

  • Customize the look and feel of your help desk portal.
  • Assign access and operation permissions according to agent roles and responsibilities.
  • Collect relevant information by modifying ticket form fields.
  • Develop and integrate custom applications for unique business workflows.

Security

Protect your company and platform with comprehensive network audits and features:

  • Freshdesk accounts include SSL certificates.
  • Configure IP whitelisting, limit access outside of work or create secure access for agents via VPN.
  • Enable Freshdesk login with other accounts via Single Sign-On (SSO) authentication.

Analytics

Measure and improve your team's performance with Freshdesk Help Desk metrics:

  • Schedule periodic delivery of predefined reports to your inbox.
  • Analyze support service performance, including details such as resolution time and SLA metrics.
  • Use the CSAT survey report to assess customer satisfaction.
  • Monitor agent performance and learn about their skills and strengths.

Integration

Native Integrations

Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.

PURCHASING OPTIONS

FOR LICENSING, SUBSCRIPTIONS AND RENEWALS OF FRESHDESK

WHY GB ADVISORS?

We are professional consultants with experience in transforming, innovating and optimizing processes through the implementation of software solutions.

Consulting

We evaluate and understand the needs of our customers, to offer the best digital tools, advice and support before, during and after installation.

Installation Services

Our certified technicians will support you throughout the installation process and adapt the solutions according to the requirements of your teams.

Customization

We provide customization services that adapt the functionality and appearance of the software to the specific needs of your business.

INQUIRIES? NEED MORE INFORMATION? LET US HELP YOU

Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for Freshworks in the American Continent. We currently serve customers in all countries of North America, Central America, South America, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curaçao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

OUR AGENTS ARE HERE FOR YOU