ServiceNow IT Operations Management

ServiceNow IT Operations Management

How much time do you spend in checking out your infrastructure? Is it ideal for your business? Does your infrastructure work for you, or are you working for your infrastructure?

ServiceNow IT Operations Management integrates ITIL processes, Management Discipline and CMDB to your preexistent systems, while boosting visibility in your infrastructure. This is possible thanks to a single system of records that unifies all what you need in a single platform with a user-friendly interface, easy to configure to give you the best adaptability to Change Management.

ServiceNow IT Operations Management helps you to increment your answers at lower costs, prevent system interruptions and gaining confidence. All you need is automate your management services with ServiceNow IT Operations Management.

Boost your IT infrastructure. Integrate life-like solutions.

With ServiceNow IT Operations Management, you will adapt your legacy systems to this cloud-based solution for shifting your staff’s work experience, by making their duties more similar to life. ServiceNow IT Operations Management allows service management automatization, and records every single process in the same place. All this advantages permits integration, boosting efficiency, productivity and adding value to your enterprise.


ServiceNow IT Operations Management

ServiceNow IT Operations Management

Service Management

Communications flow better and faster between departments, increasing efficiency and efficacy

Servicenow it operations management

IT Operations Management

Fends off service interruptions, shifting and broadening up operations and procedures

Servicenow IT Operations Management

Business Management

Business objectives are shifted by IT advantages, focusing in business goals

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IT Operations Management

The effects of eventual outages can surely be prevented to add value to your business by keeping it running even when interruptions take place. Focused in Visibility, Service Outages and Operational Agility, IT Operations Management is divided in 3 phases:

  • Enhancing productivity through its system of records.
  • Increasing availability by managing end-to-end services.
  • Maximizing operations by automating remediation.

IT Operations Management also counts on ServiceWatch to help you choosing the best solution for your company, and a wide range of products and solutions to pick:


servicenow it oprations management

ServiceWatch Mapping
Integral Visibility of your IT infrastructure, network and services in one single solution



ServiceWatch Insight
Gathers Event Management, Business Service Management and IT Infrastructure solutions


ServiceWatch Suite
Complete solution that integrates all ServiceWatch services to your ServiceNow ITSM Investment



Special features in the best applications for IT infrastructure

Event Management

Check and handle the real conditions of your services and IT infrastructure, and take reasoned steps to manage solutions

Cloud Management

Administer your infrastructure and all your Cloud-Based systems, whether private or public

Service Mapping

Detect all the elements of hardware and software present in your company, and outline the relationships among them across the enterprise on and offline


Take control over processes, configurations, service and issues by automating them

Purchasing Options

For licensing, subscriptions and renewals of ServiceNow software
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Premium Service Package for additional support on ServiceNow

The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements ServiceNow IT Operation Management standard support with version upgrades, configuration, advice, implementations and knowledge transfer.

installing premium services gb advisors

Installing Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the platform to the use of each client.

configuration services premium


Our certified staff can help to configure and adapt the platform to the specific use of each client, in order to obtain the best performance from Servicenow.

personalization services


We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.

80premium-support40premium-support 24premium-support

The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed.  We have available additional Premium Support Packages for 24, 40, and 80 hours.



Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for ServiceNow in the American Continent. We currently serve customers in most countries of Central America, South America, Latin America and the Caribbean. Countries like Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Bolivia, Ecuador, Guyana, Paraguay, Suriname, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Dominica, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

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