FRESHSERVICE ITIL SERVICE DESK


Freshservice, a PinkVerify certified IT management solution, stands out for its ability to manage tickets and automate workflows. Its main goal is to boost your organization's efficiency and performance.

The tool covers all essential ITSM functions, including change, incident, problem, and asset management. Its implementation allows you to raise the quality and productivity standards of your IT team, thus ensuring exceptional service.

FRESHSERVICE ITSM | ITIL
SERVICE DESK


Freshservice is an ITSM service desk capable of managing tickets, automating workflows and tasks to optimize the performance of your organization.

As a PinkVerify-certified tool, Freshservice offers you the highest standards in ITIL best practices embedded in functions like change, incident, problem, asset, request fulfillment, and services catalog management; all this to help your team provide better internal service.

Best advisory.
Best Team

We have certified professionals
ready to help you.

Best advisory.
Best Team

We have certified professionals
ready to help you.

Freshservice: Your ITSM Cloud Ally


What is Freshservice ITIL Service Desk?

Freshservice is an IT Service Management (ITSM) platform that follows the ITIL (Information Technology Infrastructure Library) methodology, a set of service management practices that focuses on aligning IT services with business needs. It offers automation features that accelerate workflows and allow agents to focus on core tasks.

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FEATURES OF FRESHSERVICE ITIL SERVICE DESK


Workflow automation

Enables automation of repetitive tasks to increase efficiency and accuracy.

Integrations

Integrates easily with other software tools, such as Google Workspace, Microsoft Teams, Slack, etc.

Knowledge base

Allows you to create and manage a knowledge base to solve common queries quickly and efficiently.

Flexible Plans

Flexible Pricing Plans for all kinds of organizations

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Asset Management

With Freshservice ITIL service desk, get a complete view of your infrastructure, centralizing crucial information about your IT assets to make informed business decisions and effectively manage their lifecycle.

Incident Management

Optimize ticket prioritization based on your team's needs. Accelerate responses to users by automating repetitive tasks. Interact with your customers across multiple channels and merge incident management with key processes such as change and asset management.

Smart Automation Tools

Set up automation rules that facilitate ticket management and help your team avoid spending time on repetitive manual tasks.

Change Management

Freshservice ITIL service desk allows you to analyze risks prior to change execution, implement customized workflows and detailed approval processes to gather essential information before proceeding with plans.

Self-service portal

Facilitate customer self-help with a user-friendly, easy-to-configure and customizable self-service portal. It offers a service catalog, FAQ answers and a knowledge base in one place.

SLA Management

Implement various SLA policies and receive real-time alerts when any of these agreements are breached. This strategy allows you to maintain a high level of customer service, in addition to facilitating the monitoring of your agents' performance in a simple and effective way.

Mobile App

Freshservice's ITIL service desk application allows agents to do their work from anywhere. This way, they can manage tickets, resolve issues, track assets, services and change requests from their mobile devices.

PURCHASING OPTIONS

For licensing, subscriptions and renewals of freshservice software

WHY GB ADVISORS?

We are professional consultants with experience in transforming, innovating and optimizing processes through the implementation of software solutions.

Consulting

We evaluate and understand the needs of our customers, to offer the best digital tools, advice, and support before, during and after installation.

Installation Services

Our certified technicians will support you throughout the installation process and adapt the solutions according to the requirements of your teams.​

Customization

We provide customization services that adapt the functionality and appearance of the software to the specific needs of your business.

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