FRESHSERVICE ITIL
SERVICE DESK


Freshservice is a simple yet powerful ITIL solution that not only automates your IT tasks but is also fun to use.

With core functionalities like incident, problem, change, service catalog, release and asset management, Freshservice ITIL Service Desk has been able to position itself as a go-to resource for businesses of all sizes.

FRESHSERVICE ITIL SERVICE
DESK, CLOUD-BASED SOLUTION


What is Freshservice ITIL Service Desk?

Freshservice is a powerful, easy to use ITSM solution. Rather than spending hours assigning, categorizing, and prioritizing tickets each day, admins can sit back while tickets assign, categorize, and prioritize themselves. Admins can also trigger specific actions for important events, like sending an email notification whenever a ticket is re-opened

START YOUR 21-DAY FREE TRIAL

FEATURES OF FRESHSERVICE ITIL SERVICE DESK


Cloud Based

Cloud based and ITIL Ready out of the box

Modern Service Desk

Refreshing user experience that is miles ahead of age-old service desks

Manage Digital Assets

Built-in asset management capabilities to manage all kinds of digital assets

Flexible Plans

Flexible Pricing Plans for all kinds of organizations

INQUIRIES? NEED MORE INFORMATION? LET US HELP YOU

Asset Management

Freshservice’s asset management tools help administrators keep track of everything from Ethernet cables to print cartridges. Tracking the location and status of each asset makes it easier for admins to distribute these assets immediately when the need arises.

Incident Management

The next time an employee has a problem—for example, maybe his printer isn’t working—have the person to submit an incident request to your support desk. You can prioritize the ticket and assign it to an admin who is qualified to help with the issue, and you can also add notes to remind yourself about the status of the incident. Freshservice even offers tools that you can use to track the time you’ve spent working on a specific incident or request.

Problem Management

Within the problem management module, you’ll see a complete timeline of every activity related to the problem. This timeline can be reviewed by multiple people, which means admins aren’t working in silos as they rush to fix the issues slowing down their organizations. Permanent solutions or temporary workarounds can be attached to specific problems, expediting the resolution process if the problem ever arises again in the future.

Change Management

Improve your chances of a successful rollout with thorough planning. Freshservice provides you with a place to analyze risks before changes go into place. You can also implement custom workflows and a detailed approvals process to collect as much feedback from superiors as possible before moving forward with controversial plans.

Knowledge Base

Decrease the workload you face as a service desk agent by developing a knowledge base. By uploading FAQs and articles that detail how users can resolve their own common issues, you are helping people to help themselves.

SLA Management

The SLA Management feature allows IT members to sort users, and their associated service levels, by source, product or specific user group. This means they can ensure that priority user problems are dealt with in the right order.

Mobile App

Freshservice’s mobile service desk app allows agents to do their jobs from any location. Agents can manage tickets, resolve issues, track assets, provide services and change requests from their mobile devices. Furthermore, the mobile app enables users to get the support they need through their iPhone and Android devices.

PURCHASING OPTIONS

For licensing, subscriptions and renewals of freshservice software

WHY GB ADVISORS?

Through our service you get in touch with qualified technicians to execute additional support requests that are not included in the current continuous support. This process complements Acunetix support with version updates, configuration, consultancy, implementation and knowledge transfer.

Installation Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client

Configuration

Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool

Personalization

We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation

Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for Freshservice in the American Continent. We currently serve customers in all countries of North America, Central America, south america, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

OUR AGENTS ARE HERE
FOR YOU