The Freshchat + WhatsApp integration is here to help you deliver the same level of service to your customers even while being remote.
Do you know that Freshdesk allows you to turn emails into tickets for improving your customer support? Keep reading to know more about this here.
Learning to identify fake apps can prevent malware from infecting our phones and spreading to all of our devices.
2 of your favorites tools team up to offer you collaboration and ITSM in one place. Know more about the Freshservice + Trello integration here.
Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
The year 2020 is set to be a year of many cybersecurity challenges. Read on to find out which ones are most relevant to businesses.
AB testing is a tool that will help you improve your conversions and sales. Find out what it can offer you and how you can use it on your website.
Understanding your customers and having the right tools can help you succeed in social media customer service. Read this article to know more
Chatbots are a need for your company. In this article, we tell you the secret to their success and why you should use them.
Prioritization is important and vital for medium-sized companies. Learn to focus on vulnerabilities according to the resources your business manages.