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How to use WhatsApp in your customer service strategy? 

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Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications like this brought to contemporary communication are unprecedented: Accessible to all, global, free and cross-platform. Accessible to all, global, free and cross-platform. Even more so...

5 essential tips to motivate your customer service team

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atención al cliente

One of the biggest challenges for any company is to provide efficient customer service. This is one of the most difficult areas for employees: angry customers, information handling, multiple support requests, complaints about defective products or systems, and more. A leading company should know these 5 essential tips to motivate its customer service team and...

Remote access to provide quality services to the elderly

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remote access

There is a widespread misconception among the younger masses that “seniors will never learn about technology.” However, just because boomers are retiring en masse doesn’t mean they are relieved of technological advances. Much less, have they lost their influence in the marketplace. Moreover, as these boomers age, they want to do so actively, smartly and...

7 pillars for effective vulnerability management in IT systems

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gestión efectiva de vulnerabilidades

    Vulnerability management is a critical security process that has been an important part of cybersecurity operations for decades. Security and risk management teams continually struggle to protect assets. …and, above all, customer data, reducing threats against their businesses. Furthermore, CISOs have trouble optimizing their programs and achieving desired results. Daily, the number of...

Remote IT support implementation guide for SMEs

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Soporte IT remoto

Every business needs to provide a reliable and secure way for customers, suppliers and remote employees to access the resources they need. Fortunately, most of the day-to-day functions of modern businesses can take place over networked computing devices, or in the cloud. This means that also most of the day-to-day IT support issues: processes, software,...

5 practical tips for more secure video conferencing

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secure video conferences

The whole world is turning to video conferencing to stay connected during the pandemic. Especially for new remote work models, online meetings are a constant resource. However, along with the multiple opportunities and benefits that this resource brings, new waves of cyberattacks have joined, going beyond the “Zoom bombers”. The manifestations and consequences of attacks...

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