Blog - GB Advisors

Being part of the business world can be very dynamic. Every day you have to coordinate, organize and execute important tasks for your organization. At the same time, you must have the […]

How to improve your customer support in 5 steps with Vtiger

September 27, 2021September 27, 2021Blog

Blog

Managing a support team today goes far beyond responding to customer reports. A support team must respond to dozens of requests satisfactorily, regardless of the communication channel. However, doing these […]

3 essential self-service tools to improve customer service

September 14, 2021September 16, 2021Blog

Blog

Customer service goes beyond being there for customers when they have a problem. It is also about giving them the tools and information they need to get solutions on their […]

Improve your customer service strategy with a self-service portal

September 7, 2021September 12, 2021Uncategorized

Uncategorized

Generally, companies focus solely on having online agents who can answer messages and calls. However, that’s not all you can do to provide exemplary customer service. One easy-to-implement and effective […]

4 functionalities that every service desk must have

September 3, 2021September 7, 2021Blog

Blog

You’ve probably already faced the challenges of managing your company’s IT services. Maybe your sales rep suffered a computer failure and couldn’t reach a technician in time to connect with […]

Can a service desk improve the productivity of your employees?

August 28, 2021September 10, 2021Blog

Blog

We know that we are in the era of hyperdigitization. This implies that companies must invest in technologies to stay ahead of the curve and provide quality services. Among the […]

Comparison table: 5 best ticketing software on the market

August 24, 2021September 10, 2021Blog

Blog

In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […]

5 ways you can improve your customer support

August 20, 2021September 8, 2021Blog

Blog

The customer support department is one of the most crowded areas in any company. Having to solve customer problems and provide a prompt response is not always an easy task. […]

5 advantages of using a cloud service desk

August 16, 2021August 19, 2021Blog

Blog

In your search for digital solutions and implementation of IT operations management software, it is likely that you have already come across the option of hosting your services in the […]

Why does your company need a service desk?

August 12, 2021August 13, 2021Blog

Blog

The creation of service desks and various software for IT service management is prolific, but you’re probably still wondering why your company needs a service desk. Perhaps your company is […]