FRESHDESK CONTACT CENTER - CLOUD CALL CENTER


Get all the benefits of a complete, high-tech phone system without the associated costs of maintenance or changes in the infrastructure of your organization. With Freshdesk Contact Center you will have access to a Cloud Call Center that will allow you to improve interactions with your customers with highly functional features such as:

-Call Recorder
-Shared lines
-Centralized panel
-History of customer interactions

Best advisory.
Best Team

We have certified professionals
ready to help you.

Best advisory.
Best Team

We have certified professionals
ready to help you.

WHY CHOOSE FRESHDESK CONTACT CENTER - CLOUD CALL CENTER?


With Freshdesk Contact Center, you will be able to enjoy all the advantages of a Call Center without having to invest in more hardware or new technology. In addition, you can count on a solution that, combined with other Freshworks ecosystem tools, can offer you the best resource to improve your interactions with your customers.

Call recorder

Record, save and easily access all your customers' call records thanks to the advantages offered by cloud storage. Through this functionality, Freshdesk Contact Center will allow you to improve the performance of your agents and, in general, keep an effective control of the quality of service you offer.

 

Shared lines

With this Cloud Call Center, you can assign the same phone number to multiple lines. In this way, you can offer your customers total availability wherever your team is.

MAXIMIZE YOUR SERVICE QUALITY WITH FRESHDESK CONTACT CENTER

Centralized Board

Get full visibility into incoming and outgoing calls, information about each agent's availability, and more. All through a single, easy-to-use, centralized dashboard.

History of customer interactions

Prevent your agents from wasting time trying to get into context in a conversation with a customer who has had multiple exchanges with your team. Give your users quicker and more timely answers by easily accessing their chat history.

FLEXIBILITY AND SCALABILITY

FRESHDESK CONTACT CENTER ADAPTS TO THE SIZE AND NEEDS OF YOUR BUSINESS

WHY GB ADVISORS?

Through our service you get in touch with qualified technicians to execute additional support requests that are not included in the current continuous support. This process complements Freshdesk Contact Center support with version updates, configuration, consultancy, implementation and knowledge transfer.

STAY CONNECTED WHEREVER AND WHENEVER WITH YOUR CUSTOMERS

Installation Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client

Configuration

Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool

Personalization

We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation

Since 2004 GB Advisors has specialized in the development of technical solutions to solve problems in business sectors. We currently serve clients in all countries of North America, Central America, South America, Latin America and the Caribbean. Countries like USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Bahamas, Barbados, Bermuda, Cayman Islands, Curacao, Dominican Republic, Jamaica, Saint Lucia, Saint Martin, Santa Cruz, Trinidad and Tobago, Turks and Caicos, Haiti and Puerto Rico.

OUR AGENTS ARE HERE FOR YOU


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