Reshape and Optimize your Digital Environment. Boost your company and make your IT the best choice for your customers.
Integrating, organizing and promoting your services has never been easier: With our solutions for IT Service Management, you can automate and optimize your processes and services under ITIL standards to make easier and simpler change management and transitions, while increasing visibility and control over your resources, assets and workflow of your teams.
Among the many advantages of our solutions for IT Service Management, there also is improving compliance with Service Level Agreement (SLAs) by providing the ability to track them down in all the departments of your company. It also promotes your quality of services to prevent disruption, and minimize possible impacts to ensure continuity.
Software Solutions for IT Service Management
Premium Service Package for additional support on IT service management
The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This premium offer complements IT service management support with upgraded versions, configuration, advices, implementations and knowledge transfer.
Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.
Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.
We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.
The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed. We have available additional Premium Support Packages for 24, 40, and 80 hours.
Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for multiple IT Service Management software solutions in the American Continent. We currently serve customers in all countries of North America, Central America, South America, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.