When customers seek help, they expect their questions to be resolved quickly and smoothly. Think of a user who has a problem with their Internet and turns to their provider […]
Freshdesk Omni or Zendesk? Discover the features of these ticketing systems
AI Risks: 7 tips to drive responsible IA use in your business
Artificial intelligence (AI) has revolutionized the business world, offering unprecedented opportunities while presenting complex challenges that remain far from resolved. Although the debate around the legal, ethical, and social implications […]
Are you helping or blocking your team with your IT management strategy?
Is your IT management strategy helping or hindering your team? Find out how to optimize it to improve their productivity.
Job training: 4 consequences of not implementing it and their solutions
Imagine this scenario: you walk into the office and see your team is dispirited, tasks are piling up, and their performance is not as expected. Although each employee is full […]
Customer Responsiveness: Boost Satisfaction and Loyalty
Discover what customer responsiveness is and why it’s essential. Learn how to improve it and provide more efficient service.
Top 5 Best Project Management Software
Do you feel overwhelmed by the several options of project management software? Check these 5 options and upgrade your company right now!
Improve your self-service portal with these simple steps
Create a self-service portal that really works! Discover how to order content to elevate the user experience. 🤩
Benefits of AI-driven predictive analytics
Discover how predictive analytics optimizes sales, customer service and ITSM, anticipating risks and improving user experience.
BeyondTrust vs. GoTo: Which is the best remote access software?
Help desk teams face the challenge of navigating a complex and constantly evolving digital environment. To succeed in this journey, it is crucial to have flexible remote access software that […]
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.