If you want to leverage the relationship with your customer, you need the right staff and CRM system. Check the 5 top features to choose your best option.
Top 5 must-have features when choosing a Cloud CRM system
Omnichannel vs. Multichannel Communication: What is the difference?
The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel. If there’s one thing customers have […]
6 key features that your Help Desk software must include
Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.
ITSCM: How important is Continuity Management to your Business?
In business, it is important to always be one step ahead, even when it comes to contingencies. Read on and learn about the importance of ITSCM in preventing any incident from disrupting your operations and in ensuring the continuity of your services.
Sales CRM: Monday Sales CRM vs. HubSpot
To make it easier for you to decide which sales CRM software to choose to improve the workflows associated with this area in your organization, we bring you this comparison […]
Business Competitiveness: How to make the company more competitive?
Staying competitive in the market is a great challenge. Read on and learn some of the tips you can follow to improve your competitiveness
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
ISO, COBIT and ITIL: International norms & standards of IT
A certification in international norms & standards (ISO, COBIT, ITIL) gives structure and prestige to any company. If you are in the process of adopting any of them, read this post to pick the best choice for your company.
Top 5 most common IT problems and their solution
One of the challenges that today’s organization’s share is that they all face big IT problems. Usually, IT professionals should strive to find innovative solutions that help them simplify their […]
Top 6 tips to achieve business excellence
Achieving business excellence is one of the main goals of modern companies. Regardless of the size of the organization, entrepreneurs often find themselves blindly entering uncharted territory, trying to figure […]