Digitization of ITSM processes: A Practical Guide2 min read

In the fast-paced world of technology, the digitization of ITSM processes is a priority. But how do you know when and how to digitize? In our latest video: “Digital transformation: a guide to identify and evaluate processes to be digitized” we break down this complex task into a clear and manageable process. Here, we take you through the highlights of the video, showing you how to identify digitization opportunities and optimize your ITSM processes. The audio is in Spanish, but don’t forget to turn on the subtitles!

1. Identification of Key Processes for Digitization

Digitization starts with the identification of key processes. It is vital to conduct a thorough audit of current processes, both digital and manual, to identify those that are still performed manually or semi-manually.

Engage your team, analyze existing data and reports, and benchmark your processes against industry best practices. Identifying automation opportunities is a critical step. Look for repetitive and time-consuming processes; these are perfect for automation, freeing your teams to focus on more strategic tasks.

2. Process Analysis for Digitization

Once the processes have been identified, it is time to go deeper into their analysis. Assess the feasibility and potential impact of digitizing these processes. Analyze the current workflow, identify bottlenecks and efficiencies, and consult with stakeholders and end users.

Considers technical, compliance, and operational risks, and clearly defines the technical requirements necessary for digitization.

3. Decision-Making in Process Digitization

Decision-making is crucial. Prioritize processes according to their importance, impact, and feasibility of digitization. Develop a detailed implementation plan, set clear KPIs and goals, and select the right technology and tools.

Don’t forget a change management plan and conduct thorough testing and validation. Continuous evaluation and improvement should be an integral part of the process.

Conclusion and Special Resource

Digitizing processes in ITSM not only improves operational efficiency but also prepares your organization for the future. If you are wondering how to apply these concepts in your company, we have a special resource for you.

We have created a practical, comprehensive, and free guide called ‘Process Digitization Assessment and Success’. This guide delves into the topics discussed and offers practical tools for your process assessment.

Find the link in the description of our video, and don’t forget to subscribe to our channel for more valuable content!

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