Step into the world of change management and discover the key factors you need to know to drive success in your organization.
Change Management: Key Factors You Need to Know
Knowledge Base: A powerful tool for your Help Desk
A Customer Service well developed Knowledge Base is a perfect tool for improve your service desk performance because its focusing in your customers' needs.
Understanding Intelligent Automation and its Benefits
In recent years, in the world of business technology and the digital transformation that has been gaining ground, we have not stopped talking about Process Automation. And, more recently, the […]
Why measure your company’s level of process maturity?
Learn more about the importance of measuring the level of process maturity of your business and achieve continuous improvement for your company
6 key features that your Help Desk software must include
Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
Process Automation: all you need to know
Do you know what is the best method to implement a process automation system in your company? Thinking about the best choice? Check them out here.
ITIL Change Management Implementation Guide
Change is part of life itself, and is necessary to adapt and survive. The same applies in the business world: to remain competitive, introducing changes in the organization is essential. […]
6 steps to effective organizational change management
The implementation of organizational change management is key for companies that need to adapt to the ever-changing market environment in order to remain competitive and relevant. But for change to […]
Call monitoring: Key practice in customer service
Call monitoring is the main function of Call Center supervisors. It is performed with the purpose of listening to the conversation between agents and customers to evaluate the performance of […]