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itsm

Freshservice Certification -PinkVERIFY

Freshservice achieves PinkVERIFY certification for 3 additional modules

December 13, 2019 Genesis Rivas

Freshservice earns the PinkVERIFY certification. Another recognition that officially marks this tool as ITIL compatible. Read on and find out the details. 

 Tech-Blog  Asset Management, Change Management, Freshservice, freshworks, Incident Management, ITIL, itsm, Pink Elephant, PinkVERIFY, Problem Management, Request Management, Service Catalog Management.  Leave a comment
Software Asset Management

3 Keys to Successful Software Asset Management

November 26, 2019November 28, 2019 Genesis Rivas

Understand your IT environment better and take advantage of it through these 3 keys to successful software asset management. 

 Tech-Blog  Asset Management, Best Practices, IT management, ITIL, itsm, SAM, Software Asset Management  Leave a comment
VeriSM

VeriSM: Everything you need to know about this approach 

October 14, 2019November 28, 2019 Genesis Rivas

What is VeriSM? What are its key ideas? How can you implement it? Will it replace ITIL framework? Read on and discover the answers. 

 Tech-Blog  COBIT, ITIL, itsm, Service Delivery, Service Management, Software Solutions, VeriSM  Leave a comment
Problem Management

Problem Management: 5 Best Practices for a Proactive Approach

August 22, 2019September 26, 2019 Genesis Rivas

Do you want more proactive and preventive problem management? Take a look at these 5 best practices to optimize this ITIL process. 

 Tech-Blog  Incident Management, IT Incidents, IT Problems, ITIL, itsm, Problem Management, Servicenow, Software Solutions  Leave a comment
Reporting

Reporting: Everything you need to know to create powerful reports

August 8, 2019September 26, 2019 Genesis Rivas

La mejor forma de medir y garantizar el buen desempeño de la organización es a través del reporting. Sigue leyendo y entérate cómo hacerlo de manera eficiente.

 Tech-Blog  freshdesk, freshworks, itsm, Reporting, Reports, Software Solutions  Leave a comment
Software implementation

Software Implementation: 5 Tips for a Successful Project

July 15, 2019September 26, 2019 Genesis Rivas

Did you know that 70% of companies face flaws in their software implementation? Learn how to achieve it successfully with these simple tips. 

 Tech-Blog  Cultural Change, IT team, itsm, Project, Software Implementation, Software Solutions  Leave a comment

ITIL v4: What’s new in the latest version of this framework?

June 28, 2019September 26, 2019 Genesis Rivas

ITIL upgraded, and in February 2019 brought us ITIL v4. ¿Do you want to know what is new in ITIL v4? Read on and find out what’s new in this framework.

 Tech-Blog  Best Practices, Information Technology Infrastructure Library, IT team, ITIL, ITIL v4, itsm, Servicenow  Leave a comment
Incident Management

Incident Management : Why is it a critical process for your business?

May 21, 2019September 26, 2019 Genesis Rivas

Responding effectively to an unfavorable event is vital to ensuring business continuity. Learn more about Incident Management and its benefits.

 Tech-Blog  Incident Management, IT management, IT team, itsm, Service Delivery, Servicenow, Software Solutions  Leave a comment
IT Asset Management

IT Asset Management: Why should you carry it out in your company?

May 11, 2019September 26, 2019 Genesis Rivas

IT Asset Management is an important part of your business. Gest to now its advantages and learn how to carry it out successfully with these tips.

 Tech-Blog  BeyondTrust, Bomgar, Information Technologies, IT Asset Management, itsm, Servicenow, Software Solutions  Leave a comment
IT Service Catalog

IT Services Catalog: How to create a really efficient one?

May 9, 2019September 26, 2019 Genesis Rivas

Excerpt: Do you want to offer your customers an excellent catalog of IT services? Here are some tips on how to achieve this. Read on and learn more.

 Tech-Blog  Customer service, Freshservice, freshworks, Information Technology, IT Service Catalog, ITIL, itsm, Service Delivery  Leave a comment

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