Freshservice achieves PinkVERIFY certification for 3 additional modules

December 13, 2019 Genesis Rivas

Freshservice earns the PinkVERIFY certification. Another recognition that officially marks this tool as ITIL compatible. Read on and find out the details.

3 Keys to Successful Software Asset Management

November 26, 2019November 28, 2019 Genesis Rivas

Understand your IT environment better and take advantage of it through these 3 keys to successful software asset management.

VeriSM: Everything you need to know about this approach

October 14, 2019November 28, 2019 Genesis Rivas

What is VeriSM? What are its key ideas? How can you implement it? Will it replace ITIL framework? Read on and discover the answers.

Problem Management: 5 Best Practices for a Proactive Approach

August 22, 2019September 26, 2019 Genesis Rivas

Do you want more proactive and preventive problem management? Take a look at these 5 best practices to optimize this ITIL process.

Reporting: Everything you need to know to create powerful reports

August 8, 2019September 26, 2019 Genesis Rivas

La mejor forma de medir y garantizar el buen desempeño de la organización es a través del reporting. Sigue leyendo y entérate cómo hacerlo de manera eficiente.

Software Implementation: 5 Tips for a Successful Project

July 15, 2019September 26, 2019 Genesis Rivas

Did you know that 70% of companies face flaws in their software implementation? Learn how to achieve it successfully with these simple tips.

ITIL v4: What’s new in the latest version of this framework?

June 28, 2019September 26, 2019 Genesis Rivas

ITIL upgraded, and in February 2019 brought us ITIL v4. ¿Do you want to know what is new in ITIL v4? Read on and find out what’s new in this framework.