We know that it is not easy to attract potential customers. One of the reasons for this is that some businesses don’t know how to adapt to current trends, especially […]
4 simple strategies to attract potential customers
Improve your SLA terms in 5 steps
No company can afford to have dissatisfied customers. That is why SLA terms are vital for IT departments. With these parameters, agents can guarantee quality service and meet user expectations. […]
Learn How to Optimize your Conversion Rate Step by Step
Did you know that only 3% of consumers convert on the first visit to an online store? The good news is that there are strategies you can use to improve […]
Top 5 advantages of using an IT service catalog
You’ve probably been in this situation: you need to contact customer service to report a problem. However, since you don’t have an IT service catalog, you don’t know where to start […]
What is customer orientation and why is it important for your company?
The oversupply in the 21st-century business scenario has transformed the customer into the protagonist. Whereas in the past, the consumer’s opinion was inferior to that of distributors or manufacturers, today […]
Service desk: Top 5 tips for implementing your ITSM systems
In commercial organizations, the resolution of complex technical issues is usually managed through a service desk software. However, companies have to face many challenges to properly use and configure this […]
How to measure the performance of your support team easily?
It is no secret that the success of a company depends largely on the quality of the support team. After all, they are the ones who interact with customers and […]
Delivering excellence in healthcare: Learn about connected health
When you arrive at a store, it is normal to have one or more employees around asking: “Do you need help?”, “Were you looking for something special? In addition, it […]
Email open rates: Learn how to boost them with these tips
We are sure you had sent emails before, but have you ever thought about email open rates? Emails are one of the most popular channels for communication, and companies really […]
Customer success: How to accomplish it and why is so important
The statement “customer success” seems pretty obvious, but do you really know what means? Keep reading to find out. Every company knows that keeping customers happy is the secret behind […]
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