customers Archives

When you arrive at a store, it is normal to have one or more employees around asking: “Do you need help?”, “Were you looking for something special? In addition, it […]

Email open rates: Learn how to boost them with these tips

September 22, 2020May 23, 2021Tech-Blog

Tech-Blog

We are sure you had sent emails before, but have you ever thought about email open rates? Emails are one of the most popular channels for communication, and companies really […]

Customer success: How to accomplish it and why is so important

August 18, 2020February 22, 2021Tech-Blog

Tech-Blog

The statement “customer success” seems pretty obvious, but do you really know what means? Keep reading to find out. Every company knows that keeping customers happy is the secret behind […]

Customer Responsiveness: why and how you need to improve it

August 11, 2020February 22, 2021Tech-Blog

Tech-Blog

An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less […]

4 ways to prevent agent burnout with Freshcaller

August 4, 2020February 22, 2021Tech-Blog

Tech-Blog

Dealing with customers on a daily basis is an exhausting job, even when you’re dealing with them over the phone. As a result, it is normal to find agent burnout […]

4 tips you need for succeeding with your chatbot strategy

July 21, 2020February 22, 2021Tech-Blog

Tech-Blog

Do you already use chatbots in your company? But, most importantly do you have a chatbot strategy? A lot has changed since the old days when TV commercials were the […]

These Freshchat integrations will make your job much easier

July 14, 2020February 22, 2021Tech-Blog

Tech-Blog

Freshchat integrations will make your job much easier. In this article, we talk to you about this amazing software and its many benefits. Keep reading to know more. Loving your […]

Why you need Intelligent Automation in ITSM?

July 9, 2020February 22, 2021Tech-Blog

Tech-Blog

Intelligent automation is starting to change the way businesses work, in nearly every sector of the economy. Intelligent automation helps in streamlining companies processes and make complex decision-making simpler and […]

“Visionary” recognition for Freshworks in 2020 Gartner Magic Quadrant

July 7, 2020February 22, 2021Tech-Blog

Tech-Blog

Gb Advisors is happy to announce that Freshworks just received a very important recognition as a “Visionary”, in this year’s Gartner Magic Quadrant for one of its outstanding products: Freshdesk. […]

Why do you need customer data management for your company?

June 30, 2020February 22, 2021Tech-Blog

Tech-Blog

Customer data management is the process of collecting, managing, and analyzing customer data from diverse sources to form a unified view of each customer. It’s really important because it helps […]