customers Archives

When you arrive at a store, it is normal to have one or more employees around asking: “Do you need help?”, “Were you looking for something special? In addition, it is almost unquestionable that every store has online attention services: complete product catalogs, home delivery service and more. But do we get the same attention...

Email open rates: Learn how to boost them with these tips

September 22, 2020May 23, 2021Tech-Blog

Tech-Blog

We are sure you had sent emails before, but have you ever thought about email open rates? Emails are one of the most popular channels for communication, and companies really take advantage of them to communicate with their customers. Email marketing campaigns allow businesses to segment their audience, personalize communication, automate messages based on audience...

Customer success: How to accomplish it and why is so important

August 18, 2020February 22, 2021Tech-Blog

Tech-Blog

The statement “customer success” seems pretty obvious, but do you really know what means? Keep reading to find out. Every company knows that keeping customers happy is the secret behind their success. This includes a variety of things that goes from having the right approach to customers, to provide quick support and ensure clients have...

Customer Responsiveness: why and how you need to improve it

August 11, 2020February 22, 2021Tech-Blog

Tech-Blog

An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less time possible. Impossible? Not at all. If customers are becoming more impatient by demanding the quickest responses is because they are aware that companies are...

4 ways to prevent agent burnout with Freshcaller

August 4, 2020February 22, 2021Tech-Blog

Tech-Blog

Dealing with customers on a daily basis is an exhausting job, even when you’re dealing with them over the phone. As a result, it is normal to find agent burnout in our company. We are not saying all the customers all difficult to manage, but constantly solving their issues requires considerable emotional strength. Did you...

4 tips you need for succeeding with your chatbot strategy

July 21, 2020February 22, 2021Tech-Blog

Tech-Blog

Do you already use chatbots in your company? But, most importantly do you have a chatbot strategy? A lot has changed since the old days when TV commercials were the biggest advertising for companies. Sure TV commercials still exist, but now we have multiple ways to sell products and reaching out to our customers. One...

These Freshchat integrations will make your job much easier

July 14, 2020February 22, 2021Tech-Blog

Tech-Blog

Freshchat integrations will make your job much easier. In this article, we talk to you about this amazing software and its many benefits. Keep reading to know more. Loving your job, means being good at your job, right? If you love and enjoy what you do, you will naturally do it at its best. However,...

Why you need Intelligent Automation in ITSM?

July 9, 2020February 22, 2021Tech-Blog

Tech-Blog

Intelligent automation is starting to change the way businesses work, in nearly every sector of the economy. Intelligent automation helps in streamlining companies processes and make complex decision-making simpler and faster. The range of applications to which Intelligent automation can be of help is expanding for technologies like Natural Language Processing (NLP), Machine Learning (ML),...

“Visionary” recognition for Freshworks in 2020 Gartner Magic Quadrant

July 7, 2020February 22, 2021Tech-Blog

Tech-Blog

Gb Advisors is happy to announce that Freshworks just received a very important recognition as a “Visionary”, in this year’s Gartner Magic Quadrant for one of its outstanding products: Freshdesk. As Freshworks premier partners and Freshdesk suppliers in Latin America, we are glad to know that the quality of this software has once again been...

Why do you need customer data management for your company?

June 30, 2020February 22, 2021Tech-Blog

Tech-Blog

Customer data management is the process of collecting, managing, and analyzing customer data from diverse sources to form a unified view of each customer. It’s really important because it helps to answer questions on how customers make buying decisions. With this, your company will deliver unique, personalized, and real-time customer experiences. The more channels you...

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