In the last decade, the business world has seen the birth of a new universe of digital applications and solutions. Although each of these tools works differently, they all have […]
A practical guide for a successful digital transformation
Omnichannel vs. Multichannel Communication: What is the difference?
The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel. If there’s one thing customers have […]
Customer Responsiveness: why and how you need to improve it
An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less […]
Top 5 CRMs for SMEs in 2023
You’ve probably heard this phrase hundreds of times: “new year, new opportunities”. However, to make this mantra a reality, it is vital that you have the right tools, especially if […]
4 common sales pipeline problems and how to solve them
Despite the nuances of each organization, one thing is sure: all companies face sales pipeline problems. From poor segmentation to bad communication, there are major challenges to overcome to succeed […]
Process designer: Main functions and advantages
Lack of transparency and poor organization in workflows can be the worst enemy of business growth. In this context, a process designer can be the answer to increase your team’s […]
4 things to avoid if you want to attract more leads
Are you having trouble attracting more leads? Don’t worry, you’re not alone. Most marketers and sales agents find it difficult to attract high-quality leads on a consistent basis. However, you […]
Freshsales vs Zoho CRM: Which is the best sales software?
Choosing the best CRM software for your company is a complicated task, and for a good reason. However, in the ocean of solutions that exist on the market, the selection […]
4 simple strategies to attract potential customers
We know that it is not easy to attract potential customers. One of the reasons for this is that some businesses don’t know how to adapt to current trends, especially […]
Improve your SLA terms in 5 steps
No company can afford to have dissatisfied customers. That is why SLA terms are vital for IT departments. With these parameters, agents can guarantee quality service and meet user expectations. […]
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