In commercial organizations, the resolution of complex technical issues is usually managed through a service desk software. However, companies have to face many challenges to properly use and configure this […]
Service desk: Top 5 tips for implementing your ITSM systems
How to measure the performance of your support team easily?
It is no secret that the success of a company depends largely on the quality of the support team. After all, they are the ones who interact with customers and […]
Delivering excellence in healthcare: Learn about connected health
When you arrive at a store, it is normal to have one or more employees around asking: “Do you need help?”, “Were you looking for something special? In addition, it […]
Email open rates: Learn how to boost them with these tips
We are sure you had sent emails before, but have you ever thought about email open rates? Emails are one of the most popular channels for communication, and companies really […]
Customer success: How to accomplish it and why is so important
The statement “customer success” seems pretty obvious, but do you really know what means? Keep reading to find out. Every company knows that keeping customers happy is the secret behind […]
Customer Responsiveness: why and how you need to improve it
An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less […]
4 ways to prevent agent burnout with Freshcaller
Dealing with customers on a daily basis is an exhausting job, even when you’re dealing with them over the phone. As a result, it is normal to find agent burnout […]
4 tips you need for succeeding with your chatbot strategy
Do you already use chatbots in your company? But, most importantly do you have a chatbot strategy? A lot has changed since the old days when TV commercials were the […]
These Freshchat integrations will make your job much easier
Freshchat integrations will make your job much easier. In this article, we talk to you about this amazing software and its many benefits. Keep reading to know more. Loving your […]
Why you need Intelligent Automation in ITSM?
Intelligent automation is starting to change the way businesses work, in nearly every sector of the economy. Intelligent automation helps in streamlining companies processes and make complex decision-making simpler and […]
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