Your employees are the other half of your company, they are serving your customers, making sales, working on new projects and more. Have you ever thought about what they expect from you?
In previous articles, we talk about the importance of customers for your company, but you cannot concentrate only on them.
Your employees are the ones working side by side with your customers. If your customers receive good service is because of your employees. They are equally important and it’s your job making sure both parts are happy.
You can never be too busy to take care of your own employees.
What’s the worst thing that can happen to your company besides losing customers? Losing good employees. Imagine watching each of your employees leaving for a better company… What would happen if you had known what they expected from you so you can give it to them?
Things have changed and employees demands are a big deal now. It’s not enough offering a nice payment, nowadays companies need more not only for attracting good talent but also and most importantly to retain it.
That’s why today we have a list of 7 things your employees expect from you.
1. Employees expect autonomy
We get it, is your company and you need to know what’s going on with it. But if you hired a person it’s because you trust in its skills. So, there shouldn’t be a reason for constant checkings. It should be enough to assign tasks + the deadlines and your employees can manage it from there.
Constant second-guessing will make them insecure about their own capacity, and they will lose any motivation.
2. Employees expect the right tools
Your company is in the position of providing the right tools for its employees. Remember that a big part of their results depends on having everything they need and more, if possible. Just like customers, employees are aware of all the advantages technology offers for companies. From automation to collaborative apps, there’s so much you can give your employees.
3. Employees expect feedback
Another thing in common with customers. Yes, your employees also expect feedback from you. And it shouldn’t be difficult to understand. We all appreciate knowing if our performance is good or if we can do better. Taking the time to review your employee’s efforts, and let them know you’re aware of them will keep their motivation up.
4. Employees expect flexibility
Flexibility is a key factor: Most employees will choose a job based on this.
Half of your employees expect flexibility as a permanent matter. We understand that regular working hours are needed, but if you’re seeing good results and things completed on time, there’s no problem with having some flexibility without your team asking for it. They will thank you for this more than you think.
Flexibility at work traduces in less stress and more productivity. Permanent practices that enable flexible working need to be adopted for all companies.
5. Employees expect growing opportunities
Your company means more than a paycheck or an experience in their resume. Employees expect growing inside your company, taking more responsibilities, being in charge of more things. If they feel good with what they do they will stay, but there’s only a matter of time once they start feeling bored and even frustrated if they keep doing the same stuff. You can do an evaluation of their performance every 6 months and see if they are eligible for a promotion so you can keep them motivated.
6. Employees expect feeling part of something that has a purpose
Like we said before, your company means more than a paycheck. Have you ever wondered why your employees choose your company as their workplace? Maybe they had different job offers to choose from, and they chose you. Maybe now they are having a better offer with a higher payment in another company, but they’re choosing to stay. But why?
Because of the bond they had developed. Because they feel part of your company, they belong there. Your company means they have autonomy and flexibility, and it’s a place where they can grow.
Besides this, employees also need to know their job has a purpose. It doesn’t matter how easy or small any task can be: from responding to an email, or making a big sale. They want and need to know that their work matters. That they aren’t just being paid for doing something.
The connection between your company and its employees is something very powerful. Providing them with a purpose will lead to higher job satisfaction.
7. Employees expect you to care
Employees have a personal life besides work. They have feelings, worries, health issues that can be mental, physical or emotional, and so much more.
All of these things can affect their work. That’s why your employee’s well-being is something you need to care about.
Offering activities for stress relief, meditation programs, yoga classes, or sports will make them feel like a valuable thing for your company.
Freshdesk provides a win-win situation for both your employees and your customers. Your employees will have fun helping customers, at the same time your help desk becomes more productive, and your customers get the best service.
In Gb Advisors, we offer you the state of the art technology. From IT Service Management, IT Operations Management, Vulnerability Assessment & Management, SIEM, and Customer Management to Digital Security solutions and so much more. Our professional team is highly qualified to deliver custom-made responses for every IT need. Contact us now.