In the last decade, the business world has seen the birth of a new universe of digital applications and solutions. Although each of these tools works differently, they all have […]
A practical guide for a successful digital transformation
Why team collaboration is vital for hybrid and remote work
Team collaboration is essential for both office work and remote work. Get to know why you need it for your company here.
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
Process Automation: all you need to know
Do you know what is the best method to implement a process automation system in your company? Thinking about the best choice? Check them out here.
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
4 common sales pipeline problems and how to solve them
Despite the nuances of each organization, one thing is sure: all companies face sales pipeline problems. From poor segmentation to bad communication, there are major challenges to overcome to succeed […]
4 ways to improve your remote technical support team
As the world moves toward remote working, many organizations are relying more on remote technical support teams. However, to provide quality assistance, companies must do more than just solve user […]
4 Challenges of Remote Support Teams and How to Overcome Them
Although remote work has become “the new normal” for many companies, managing a remote support team still poses several challenges. To provide a good service, organizations must overcome cultural and […]
Call Center Optimization: 5 Tactics to Streamline Operations
When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
Top 5 tips to improve field technician’s productivity
Service companies that operate in the traditional way are becoming an endangered species. Nowadays, the productivity of field technicians is not measured by the number of cases they solve, but […]
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