Despite the nuances of each organization, one thing is sure: all companies face sales pipeline problems. From poor segmentation to bad communication, there are major challenges to overcome to succeed […]
4 common sales pipeline problems and how to solve them
4 ways to improve your remote technical support team
As the world moves toward remote working, many organizations are relying more on remote technical support teams. However, to provide quality assistance, companies must do more than just solve user […]
4 Challenges of Remote Support Teams and How to Overcome Them
Although remote work has become “the new normal” for many companies, managing a remote support team still poses several challenges. To provide a good service, organizations must overcome cultural and […]
Call Center Optimization: 5 Tactics to Streamline Operations
When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
Top 5 tips to improve field technician’s productivity
Service companies that operate in the traditional way are becoming an endangered species. Nowadays, the productivity of field technicians is not measured by the number of cases they solve, but […]
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]
Process designer: Main functions and advantages
Lack of transparency and poor organization in workflows can be the worst enemy of business growth. In this context, a process designer can be the answer to increase your team’s […]
5 essential metrics for field service success
Keeping up with technological changes is one of the many challenges faced by companies that provide field services. To remain competitive, these organizations need tools to help them monitor their […]
Freshteam: the perfect ally for your Human Resources team
Generally, Human Resources teams have one thing in common: their need to use the latest technological tools. This not only speeds up talent acquisition, but also helps them improve their […]
7 steps to create a successful training plan
In many companies, training plans are neglected because they are seen as an additional expense that does not generate value for the organization. However, this strategy represents a crucial investment […]
Scroll to top
