Change Management: Key Factors You Need to Know

Change Management


Did any of the following happen to you? You implemented a new tool to automate the creation of invoices and you realized that the administration department prefers to continue creating them manually.


Change Management

You acquired an excellent collaboration app and yet employees continue to scream from office to office when they want to communicate.


Maybe, you’ve discovered standards that can help you improve the workflow in your company, but you yourself have trouble changing the way you do things. Have you been in similar situations? Don’t worry, it’s more normal than you think.


Change is something that all human beings must constantly face. However, despite being so common in our lives, the process of accepting and adapting to change can often be a challenge for some of us, even if we know that this transformation will bring benefits.


The business environment is no different. Maintaining competitiveness means having the capacity to renew and evolve according to the demands of the market and, above all, of our clients. However, pro-development innovations are not always welcomed by all members of the company.


As a result of this reluctance to innovate, the process of evolving can often be hampered. Fortunately, to prevent this from happening, there is Change Management.


Managing change well is essential when carrying out any project. Do you want to know some key factors to support the transformation in your company? Are you interested in knowing more about Change Management as an ITIL process? Read on and find out more.


What is Change Management?


Change Management is a process focused on simplifying the acceptance of changes that can bring about some situations in the company, such as the execution of a new project, the implementation of new strategies or organizational transformations.


Change Management


The objective is to achieve that the collaborators of the organization can adapt to these transformations without any difficulty. The more efficient the process, the easier it will be for all teams to accept the project.




Stages of Change Management


There are different ways of approaching Change Management. However, due to its simplicity and practicality, we have decided to show you a model developed by researcher Kurt Lewin. Who used the metaphor of an ice block to divide this process into three stages:




It is the first step towards preparing for the changes. Its objective is to gather and provide stakeholders with all the information necessary to create a sense of urgency and expose the benefits of transformation. For this you must:


  • Analyze change factors.
  • Find a good method of communication.
  • Examine the different forces involved.
  • Assess risks.
  • Prioritize changes.
  • Create a plan based on standardized practices.


The Change


This is the execution phase of the change. Already at this stage the members of the company should be ready to be a part and collaborate in the transition. At this stage you need to:


  • Record the changes.
  • Document the entire process.
  • Start to assess whether the change was successful and whether it meets the objectives.




Here you must consolidate the acceptance of the change. For this you must:


  • Continuously measure the results of change.
  • Consult the employees about their experience with transformation.
  • Promote a business culture that normalizes the new situation.


Some keys to successful Change Management


#1 Involve all possible employees


Change Management


To create a culture of change that is successful, all members of the company must feel included. That’s why we recommend that you invite them not only to listen to what you have to say about this transformation but also to give suggestions and offer solutions.



It is vital that you show them the urgency of change and the benefits it will bring to all. In this way, you will be laying a solid foundation for successful management.


#2 Create a Change Management team


Establish a team of professionals with a project manager as a leader, to be responsible for executing and monitoring all stages of the process carefully. This will allow you to gain speed and efficiency in the execution.


#3 Establish reasonable deadlines


If you plan to make deep enough changes, you can’t expect your company’s employees to adapt immediately. Give them a reasonable amount of time to prepare and, if necessary, train them to acquire the skills required to deal with the transformation.


Be organized, though. Establish fixed deadlines from the beginning to the end of the project and try to stick to them as closely as possible. This will give more reliability and credibility to Change Management.


Change Management as an ITIL process


The ITIL framework also takes into account change and its possible consequences for the IT environment.


This standard defines a change as the transition from one stable state to another stable state. These changes are usually made to correct infrastructure errors as they occur.


In this context, the objective of Change Management is to control the lifecycle of all changes in order to carry out transformations that benefit the business with minimal disruption of IT services.


Change Management



The idea of Change Management is to minimize the risks and impacts of changes and demonstrate that the IT environment can meet the growing needs of the business.





Although in the IT environment the Change Management process has a different approach to the definition we established previously; the key stages and factors are also perfectly applicable to an IT project.


The best thing is that you don’t have to get too complicated when it comes to planning. ITIL framework describes stages and good practices very precisely.


There are also tools such as Freshservice, which are based on this standard and aim to make your job easier.


What are you waiting for? Grow as much as you want with the help of the right strategies and solutions. Contact us now and get all the advice you need to carry out your projects successfully.


In GB Advisors more than tools we offer solutions designed to help you get the most out of your business.

Did you find this information useful? You can also download a short pdf guide with this information here: 


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