IT has become a dynamic, strategic and indispensable asset for any organization to meet its objectives. As a result, and given its importance, it continues to generate questions within companies. Among the most common are, for example, how can the power of IT be harnessed effectively? How can investment in these technologies be maximized? How can the risks associated with them be limited? Fortunately, all the answers can be found through the same benchmark: good IT management.
Good IT management plays a much more important role that can be perceived in some corporate environments. If you have not yet decided to apply a solid ITSM strategy within your organization; or simply want to leverage your current approach, we recommend that you take a look at these good practices that we have brought for you.
What does IT Management do?
Information technology management (ITSM) represents an integral part of overall organizational governance; it includes organizational and leadership structures and processes that ensure that the company’s IT contributes to the achievement of business strategies and objectives.
The primary goal of a robust ITSM framework is to ensure that investments in IT information and management produce real business value. It also seeks to mitigate IT risks, such as threats to cybersecurity and misalignment between IT professionals and business priorities.
Fundamentals of IT Management
In order to be well implemented, IT management must be focused on achieving the following objectives:
- Maintain value creation
- Improve IT process performance and customer satisfaction.
- Control the financial aspect of Information Technology.
- Develop skills and solutions to meet the future needs of the company.
- Identify and manage risks related to Information Technology.
- Promote the development and maintenance of transparency in all processes carried out within the company.
Good IT management is the result of a combination of essential elements such as processes, structures, and relational mechanisms.
Structures: Structures include how the IT function is organized.
Processes: Processes comprise all strategic activities of the information systems and the measurement of their performance.
Relationship Mechanisms: Includes participation of key stakeholders, the collaboration between business lines and IT staff, rotation of responsibilities and continuous training.
Best Practices for IT Management
#1 Use a Framework
Managing the organization’s information technologies, as well as the human resource that interacts with them, can be a big challenge. Luckily, you don’t have to start from scratch when establishing the most appropriate strategies for your business. On the contrary, you can rely on best market practices, which successful companies have already established and condensed into effective frameworks.
Some of the preferred frameworks for organizations in the world are ITIL, COBIT, and ISO. They are all only referential; which means that they do not represent rigid standards that you have to strictly adhere to. So, just try to choose processes that really suit your business.
#2 Get support from top management
A key factor in the success of good IT Management is senior management, which provides direction, mandate and ongoing commitment to the initiative. In other words, IT Management is about implementing governance and management practices. It is, therefore, responsibility at the highest level of the organization. Without strong senior management involvement, conducting a successful ITSM will become an enormous challenge.
#3 Make sure there is clear communication
Your company has probably adopted a common internal language or lexicon to ensure clear communication. Be sure to use this language when trying to convey the key points in the implementation of ITSM in your organization.
Keep in mind that the ITSM application can become complex, so, facilitate the implementation process by communicating with other members of the company in a language that is simple and understandable to everyone. This will allow knowledge to expand more rapidly and will allow a real commitment to be reaffirmed when applying IT Management strategies.
#4 Start with easy-to-reach goals
As with every new product introduced into the professional environment, it is important to focus on the “Quick Wins”. This trick is reflected in the prioritization of the most beneficial improvements in the context of ease of implementation. This rapid achievement of objectives and realization of the first benefits will help to strengthen credibility and trust. In this way, it will reinforce the continuous investment of time and money, as well as the motivation of those involved in the change.
#5 Invest in good tools
Automation represents an essential factor in the implementation of any IT Management strategy. So make sure that your team has the best tools when carrying out their activities. As a result, this will allow the empowerment of workflows and will result in a faster and more efficient delivery of services, composed of processes and measurable results that will help you ensure the continuous improvement of your business.
If you want a software solution that helps you boost all your processes, we recommend you to purchase Freshservice. An excellent tool focused on ITSM and based on ITIL best practices.
Do you want more information? Receive all the advice you need through our team of professionals. At GB Advisors we offer you the best ITSM and ITsec tools, as well as high quality consulting. Contact us now.