Freshservice earns the PinkVERIFY certification. Another recognition that officially marks this tool as ITIL compatible. Read on and find out the details.
Understand your IT environment better and take advantage of it through these 3 keys to successful software asset management.
Before choosing an ITSM solution, ideally you should take the time to consider certain details. Discover some tips you can follow.
What is VeriSM? What are its key ideas? How can you implement it? Will it replace ITIL framework? Read on and discover the answers.
ITOM software can be exactly what you need to improve your processes and workflows. Read on and get to know all its advantages.
One of the best incident prevention strategies in the company is good event management. Read on and find out how it works.
Do you want more proactive and preventive problem management? Take a look at these 5 best practices to optimize this ITIL process.
ITIL upgraded, and in February 2019 brought us ITIL v4. ¿Do you want to know what is new in ITIL v4? Read on and find out what’s new in this framework.
Excerpt: Do you want to offer your customers an excellent catalog of IT services? Here are some tips on how to achieve this. Read on and learn more.
In the mid-1980s, the British Trade Organization began to produce a series of books related to the management of IT services. This, in order to capture their experience in the […]