In the context of business, competitiveness is one of the driving forces behind excellence. Let’s look at it this way: Competitiveness is the element that keeps inventiveness alive and the desire to stand out. It kicks-off our engines towards success.
However, as in every contest or career, competitions must observe certain parameters and terms understood and accepted by all those who participate in it. Regarding business and IT, international norms & standards ISO, COBIT and ITIL represent and define those terms; and ensure that everything develops in a clean, fair and safe way.
But international norms & standards ISO, COBIT & ITIL go beyond than merely defining the rules of the game: They also ensure economic harmonization by avoiding the rise in expenses for operational costs. In other words; international norms & standards ISO, COBIT & ITIL have the dual purpose of defining the path to success while protecting your commercial interests.
Now, as you already know, there are several compendiums of international norms & standards. This isn’t casual: While most business processes are basically the same; not all of them apply for every company. In other words, every compendium suits better for some companies than others.
So, if you’re thinking in implementing one of these international norms & standards, the next question is which of them best suits for the specific needs of your company. We invite you to analyze with us before making your mind.
ISO, COBIT AND ITIL: International norms & standards at your service
On the one hand, we have the International Standard Organization, or simply ISO standards. They were designed for the development of products and services that companies use to improve their efficiency and economic profitability.
Among the most important ISO standards they count: Quality (ISO 9000), Health and Security (ISO 22000), Risk Management (ISO 31000), R+D+i (ISO 16000), Social Responsibility (ISO 26000), etc.
Then, ISO standard also has a special compendium for information technology (IT), corresponding to ISO 20000. It prides itself on being one of the first international norms & standards designed for this sector. Globally, it compiles processes focused on the effective management of IT services for internal and external clients. ISO 20000 standards display in two documents:
- ISO 20000-1: It covers the mandatory requirements to provide IT services. It pursues the provision of effective and efficient service management for clients and companies.
- ISO 20000-2: It details the set of practices for service management related to the first document.
Let’s see an image with its pro’s & con’s for your company:
Following, we find COBIT. It’s a set of tools aimed at ensuring the control and monitoring of long-term Information Systems governance through audits. COBIT corresponds to the acronym for Control Objectives for Information and related Technology; and it compiles best practices raised by IT experts from several vectors such as industry and services.
Same, COBIT norms frames the company’s information processes. It compiles; organizes and manages the all lifecycle of information from creation to its final disposition to guarantee quality control. It is divided in Domains and Processes properly structured in 34 processes grouped in these 4 domains:
- Planning and Organization: Centered in making the best use of technologies for the company to achieve its objectives.
- Acquisition and Implementation: Define, acquire, adjust and implement the necessary technologies for business processes.
- Delivery and Support: Guarantees the effectiveness and efficiency of technological systems in action.
- Monitoring: Ensures that the solution implemented corresponds with business objectives.
Also, we can resume the COBIT standards for you in these advantages and disadvantages:
On the other hand, we find the Information Technology Infrastructure Library – ITIL. Same as COBIT, ITIL is a collection of best practices for effective management of Information Systems (IS).
Initially it was designed to improve IT services for the public sector. However, it was so efficient that the private sector begun to implement it worldwide.
Also, the most recent edition of ITIL was published in 2011 and adopted the name ITIL V3. This version focuses on the lifecycle of a network-centric system. From that, it will encompass the integration of IT from a value-oriented perspective. ITIL V3 consists of 6 books:
- Introduction to Service Management
- Service Strategy
- Service Design
- Transition Service (Change Management)
- Service Operation
- Continuous Service (Continuous Improvement of Services)
Finally, we give you this brief for your analysis in ITIL standards for your company:
ISO, COBIT and ITIL and your company: Parameters to choose between the best international norms & standards for your company
Although there are other international norms & standards, ISO; COBIT and ITIL are the most recognized and adopted by most companies around the world as they have proven their real utility in every industry.
In short; if you want to give a deeper analysis on the international norms & standards ISO, COBIT and ITIL represent; then check this small guide that collects key information:
Now, which of them best suits for your company? As IT expert consultants, we can always assist you in the process of adopting any of them so you can join to the race to success.
The invitation is for you to discover your strengths; weaknesses; opportunities and threats to stand out in the race to success. But if this initial diagnosis also escapes from you, don’t you worry! In GB Advisors we also assist you to know in detail the capacities and capabilities of your platforms, systems and operations to ensure you a privileged position in the global race to success.