2022 is already here! And in this year, companies must compete in a complex market, which forces them to constantly reinvent themselves, so they must implement technological solutions that help them remain competitive.
Today it’s not necessary to register your clients in a notebook or receive their requests by phone. Now everything is done automatically, with the help of systems that simplify the management of these processes.
It doesn’t matter if you have a small business or a large enterprise. These solutions can make a difference and help you stay up-to-date with the latest trends in technology.
In this article, we are going to review 3 systems that will be essential for every business in 2022. Let’s get started!
These technological solutions are the key to success in 2022:
1. Remote access systems
Has it ever happened to you that you need to solve a system failure. And you can’t do it because you’re out of the office?
There are many scenarios where you need to be physically connected to a computer. An example of this is when a server needs to be updated or you need to change a user’s password.
Fortunately, for these cases, we can use remote access systems. With these technological solutions, you can connect to a computer from anywhere to view files or use its applications.
Remote access systems are very useful for IT professionals. Since these systems allow them to securely connect to a computer and control it as if they were sitting in front of it. This reduces waiting times and guarantees user satisfaction.
2. Service desk systems
In recent years, information technology has taken an important role to support and execute organizations’ processes.
Providing a quality service can also make the difference between the success and failure of a company. So it is vital to provide IT services with a high competitive level that satisfies the users’ needs.
With service desks, you can easily manage all IT requirements, regardless of complexity.
These technological solutions also allow you to manage IT assets and user access, which can help to reduce costs and time when monitoring your IT infrastructure.
3. CRM software
Today companies must anticipate their customers’ behavior to meet all their needs. This will allow them to stay ahead of the competition and keep up to date with the current market.
In this sense, a CRM (Customer Relationship Management) is very important, since these systems make it possible to use customer information to manage accounts, leads, and sales opportunities.
With a CRM you can also manage email marketing campaigns, talk to your customers and analyze their activities on social networks to know how they interact with your content.
Now that you know our favorite technological solutions for 2022, you should try these systems:
BeyondTrust takes your security to the next level
With this privileged access platform, you can connect securely with any computer equipment, from anywhere in the world.
This system stands out for offering tools that allow you to configure restrictions and apply a robust audit control to all remote access of employees, suppliers, and service desks.
Another advantage of using BeyondTrust is that allows you to manage the credentials of domain servers, system administrators, databases, applications, cloud services, devices on the network, and much more.
In addition, it is compatible with a large number of operating systems which include Windows, Mac, Linux, Android, iOS, and Chrome. This will allow you to access and control any computer or device remotely, on or off the network, and without using a VPN.
With this technological solution, you can also manage user sessions and access requests, by configuring different filters and approval rules.
Freshservice simplifies IT process management
With the Freshservice service desk, you can manage all IT requirements through tickets. It also allows you to automate manual and repetitive tasks, so you can save time and focus on preventing future incidents.
With this software, you can track and evaluate the use of your hardware, software licenses, contracts, and virtual assets. This allows you to keep your inventory updated.
Freshservice also allows you to make tests before making deployments and schedule notifications to minimize user disruptions.
If you want to check the progress of your projects, this software has a large number of metrics, that let you create personalized reports and have a broader view of what happens in your company.
Vtiger improves your customer’s interactions
This leading CRM company has more than ten years of experience developing technological solutions. Vtiger stands out for offering software that helps companies communicate successfully with their customers.
With Vtiger, you will have access to a “social module” that integrates directly with Facebook, Google My Business, Twitter, and Instagram accounts, so you can have a broader view of your marketing processes and create future strategies.
This CRM comes equipped with “Aide”, a virtual assistant that works as a Chrome extension. After installing it, you can connect it with the CRM to synchronize its information and manage your calendar.
Another feature that makes this software very powerful, is that it has an artificial intelligence that helps you to monitor emails and calls, to analyze the quality of your leads’ conversations.
This software also has a landing page feature that allows you to create attractive websites in just a few minutes to show new products, services, and boost lead generation.
Are you ready to use all these technological solutions?
With GB Advisors, you can integrate these and other business systems to automate your processes and boost sales. We offer you personalized attention with the installation and configuration of any tool.
You will also receive advice from our group of experts, who will guide you step by step, so you can make the most of every system.
What are you waiting for? Contact us now!