Avoiding your customer's frustration helps you to prevent financial losses for everybody. Here we show you how to deal with it.
5 factors that cause customer’s frustration and how to avoid them
ServiceNow in Action: Success in Financial Digital Transformation
Discover how ServiceNow empowers financial digital transformation, driving efficiency and agility in financial processes.
Customer Service vs. Customer Experience: What’s the difference?
Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]
Top 5 most common IT problems and their solution
One of the challenges that today’s organization’s share is that they all face big IT problems. Usually, IT professionals should strive to find innovative solutions that help them simplify their […]
ITIL Change Management Implementation Guide
Change is part of life itself, and is necessary to adapt and survive. The same applies in the business world: to remain competitive, introducing changes in the organization is essential. […]
5 key questions to evaluate the IT department
Do you want to ensure that your IT department is delivering the best possible service and staying ahead of current industry trends? Ultimately, assessing the effectiveness and performance of your […]
Optimize your customer service workflow in 4 simple steps
Having an efficient customer service workflow is the dream of all service companies. However, achieving this goal is far from simple. To optimize this process, organizations must focus on providing […]
ITSM in 2023: Key trends for businesses
Have you already planned how to improve your operations for better ITSM results in 2023? Of course, we know that this planning necessarily depends on the needs and particularities of […]
5 IT self-service functions that your Service Desk needs
In business, time is money. Therefore, keeping our employees happy and productive is essential for them to focus on their daily tasks. We must prevent system failures that make them […]
SLA Management: 4 ways to optimize it with ITSM software
IT experts know that Service Level Agreements (SLA) are essential to regulate the service provided and ensure that customer expectations are met. But creating and managing SLAs can be a […]
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