Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
How to accomplish a Customer Service Culture
Customer Service vs. Customer Experience: What’s the difference?
Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]
Top 5 CRMs for SMEs in 2023
You’ve probably heard this phrase hundreds of times: “new year, new opportunities”. However, to make this mantra a reality, it is vital that you have the right tools, especially if […]
Obtain and manage your customers feedback with the Freshdesk + CustomerGauge integration
Every company wants to receive feedback from its customers. And of course that feedback is expected to be positive, but even when it is not, it is still very important […]
Know the benefits of turning your company’s emails into tickets
When it comes to customer support, companies really need to step up their game. Luckily thanks to technology there are many options to offer great support. Today, customers are aware of […]
Field suggestion: an innovative tool to improve your customer support
Field suggestion is an innovative tool that will save your team a lot of time while improving your customers' experience. Get to know more about it here.
How to improve the service experience with a customer management tool
Are you looking to improve the service experience? Attract customers and improve your reputation, with the help of a CRM tool.
Customer Experience: How can a CRM help you optimize it?
Your CRM can help you better identify and meet your customers' needs. Learn more about how to improve the customer experience with this tool.
Design Thinking: How to optimize customer experience through this tool?
Do you want to create the best products and services for your customers? Find out how Design Thinking can help you do that.
Why Mobile Access Makes a Big Difference to the Customer Experience?
Through Mobile Service Apps, Cellular Networks and your Staff, all advantages of IT and Social Media are gathered for providing quick and efficient solutions to your customers' needs.
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