In your search for digital solutions and implementation of IT operations management software, it is likely that you have already come across the option of hosting your services in the […]
5 advantages of using a cloud service desk
Why does your company need a service desk?
The creation of service desks and various software for IT service management is prolific, but you’re probably still wondering why your company needs a service desk. Perhaps your company is […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
Increasing productivity in healthcare with ITSM technology
One of the biggest challenges for the healthcare sector has been to stay ahead of the curve in two important areas: increasing productivity and keeping employees happy. However, technological advances […]
Why you need Intelligent Automation in ITSM?
We know that by automating business processes, we can make great gains in productivity. Something most organizations are always looking to do. In practice, it means virtual agents take over […]
5 Essential software for medium-sized companies
Entering the threshold of medium-sized companies is an achievement that only a few startups are fortunate enough to experience. But with corporate growth, come other challenges that test the strategic […]
How to improve the work of your remote technical support team?
More and more companies are choosing to have a remote technical support team. In fact, Home Office jobs have multiple benefits for organizations. However, poor telework management can cause problems […]
3 Tips for Successful Service Level Management in your company
Offer quality service and achieve stronger relationships with your customers through effective Service Level Management. Read on and learn more.
Hackathons: How to implement them in the company?
Technology departments are full of challenges. On a daily basis, the teams of IT face unexpected problems, incidents, and requests that require an intelligent methodology to get out well at […]
Artificial Intelligence: Solutions that transform industries
Artificial Intelligence (AI) is an increasingly necessary integration in industries and companies. They require efficient, intuitive and holistic solutions to meet the challenges of today’s market, where technological practicality is […]