3 essential self-service tools to improve customer service September 14, 2021September 16, 2021Blog Blog Customer service goes beyond being there for customers when they have a problem. It is also about giving them the tools and information they need to get solutions on their […] Comparison table: 5 best ticketing software on the market August 24, 2021September 10, 2021Blog Blog In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […] 5 ways you can improve your customer support August 20, 2021September 8, 2021Blog Blog The customer support department is one of the most crowded areas in any company. Having to solve customer problems and provide a prompt response is not always an easy task. […] How to use WhatsApp in your customer service strategy? July 9, 2021July 9, 2021Blog Blog Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […] Service Desk vs. Help Desk: In what ways are they different? April 15, 2019April 28, 2021Tech-Blog Tech-Blog Service Desk and Help Desk definitely don't mean the same thing. Want to know the differences? Read on and find them all. Remote assistance: 5 reasons to boost your Help Desk through this service February 18, 2019August 11, 2020Tech-Blog Tech-Blog Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.