Avoiding your customer's frustration helps you to prevent financial losses for everybody. Here we show you how to deal with it.
Here we explain the Support Levels offered in Help Desk, and in parallel, describe what are the 4 Steps to Improve Workflow in Help Desk
A Customer Service well developed Knowledge Base is a perfect tool for improve your service desk performance because its focusing in your customers' needs.
An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less […]
Keeping up with technological changes is one of the many challenges faced by companies that provide field services. To remain competitive, these organizations need tools to help them monitor their […]
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]
Whether at work or in our personal lives, collaborative work is often hard to achieve. We can have high hopes for what we can accomplish collectively, but more often than […]
The success of companies depends in large part on their employees’ ability to communicate and collaborate effectively. However, if you have a remote team or your company is huge, it […]
Over the years and with the arrival of the digital era, academic institutions have experienced many changes. One of the most relevant improvements is the new communication channels used by educators, students, […]