Service Desk and Help Desk definitely don't mean the same thing. Want to know the differences? Read on and find them all.
Service Desk vs. Help Desk: In what ways are they different?
Remote assistance: 5 reasons to boost your Help Desk through this service
Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
How to Unlock or Reset Your Help Desk’s Password Using Self-Service
Reduce operating costs related to supporting calls by close to 30%, and cut down tickets in your Help Desk related to Self-service Password Unlock or Reset.
5 tips to improve the response time in your Help Desk
Looking for better ways to deliver service? We went forward and brought 5 tips to improve response time in your Help Desk
Customer service: Social media integration with Help Desk
Currently, millions of users are connected to the social networks. Social Media integration with your Help Desk is great for your customer service