Freshservice achieves PinkVERIFY certification for 3 additional modules
Freshservice earns the PinkVERIFY certification. Another recognition that officially marks this tool as ITIL compatible. Read on and find out the details.
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Gamification: What are the advantages for companies?
Experts have discovered that Gamification can increase motivation and optimize the performance of company members. Read on and find out how.
5 key features that your Help Desk software must include
Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.
Change Management: Key Factors You Need to Know
Adopt innovative strategies and tools without any difficulty thanks to Change Management. Read on and find out some key factors.
Design Thinking: How to optimize customer experience through this tool?
Do you want to create the best products and services for your customers? Find out how Design Thinking can help you do that.
Business Intelligence: Discover all the advantages of the BI
Are you taking advantage of the data your company manages? Find out how you can make better decisions through Business Intelligence.
Reporting: Everything you need to know to create powerful reports
La mejor forma de medir y garantizar el buen desempeño de la organización es a través del reporting. Sigue leyendo y entérate cómo hacerlo de manera eficiente.
Self-service portal: Discover all the advantages of this tool
A self-service portal can make your customers happier and improve the performance of your support team. Read on and get to know all its advantages.
IT Services Catalog: How to create a really efficient one?
Excerpt: Do you want to offer your customers an excellent catalog of IT services? Here are some tips on how to achieve this. Read on and learn more.
Service Desk vs. Help Desk: In what ways are they different?
Service Desk and Help Desk definitely don’t mean the same thing. Want to know the differences? Read on and find them all.
