Freshservice earns the PinkVERIFY certification. Another recognition that officially marks this tool as ITIL compatible. Read on and find out the details.
Experts have discovered that Gamification can increase motivation and optimize the performance of company members. Read on and find out how.
Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.
Adopt innovative strategies and tools without any difficulty thanks to Change Management. Read on and find out some key factors.
Do you want to create the best products and services for your customers? Find out how Design Thinking can help you do that.
Are you taking advantage of the data your company manages? Find out how you can make better decisions through Business Intelligence.
La mejor forma de medir y garantizar el buen desempeño de la organización es a través del reporting. Sigue leyendo y entérate cómo hacerlo de manera eficiente.
A self-service portal can make your customers happier and improve the performance of your support team. Read on and get to know all its advantages.
Excerpt: Do you want to offer your customers an excellent catalog of IT services? Here are some tips on how to achieve this. Read on and learn more.
Service Desk and Help Desk definitely don’t mean the same thing. Want to know the differences? Read on and find them all.