Remote work is not a challenge anymore thanks to the integration between Teamviewer and Freshdesk. Know more about it here.
The Freshchat + WhatsApp integration is here to help you deliver the same level of service to your customers even while being remote.
Do you know that Freshdesk allows you to turn emails into tickets for improving your customer support? Keep reading to know more about this here.
Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
Freshservice Analytics helps you understand the value of your business data. Learn more about this here.
Integration between departments is not that hard if you have the right tools. Learn how you can integrate the sales and the customer department here.
Field suggestion is an innovative tool that will save your team a lot of time while improving your customers’ experience. Get to know more about it here.
Integration between teams is mandatory for every company, and in this article we explain why and how you can make this happen.
Customers have a leading role in your company. Without them your business will not be successful, so you should know what customers expect from you.
Customer service follow up is a very important part of any marketing strategy. You still don’t know why? We tell you everything here!