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Improve your self-service portal with these simple steps
Collaborative work: Learn tips to overcome its challenges
Whether at work or in our personal lives, collaborative work is often hard to achieve. We can have high hopes for what we can accomplish collectively, but more often than […]
Business Continuity Plan: Are you prepared to face a crisis?
Discover in our basic guide the keys to creating a business continuity plan. Ensure the resilience and continuity of your company!
Why team collaboration is vital for hybrid and remote work
Team collaboration is essential for both office work and remote work. Get to know why you need it for your company here.
Customer Service vs. Customer Experience: What’s the difference?
Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]
Omnichannel vs. Multichannel Communication: What is the difference?
The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel. If there’s one thing customers have […]
Customer Responsiveness: why and how you need to improve it
An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less […]
Process designer: Main functions and advantages
Lack of transparency and poor organization in workflows can be the worst enemy of business growth. In this context, a process designer can be the answer to increase your team’s […]
Improve your SLA terms in 5 steps
No company can afford to have dissatisfied customers. That is why SLA terms are vital for IT departments. With these parameters, agents can guarantee quality service and meet user expectations. […]
Tips for improving customer support teamwork
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]
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