No company can afford to have dissatisfied customers. That is why SLA terms are vital for IT departments. With these parameters, agents can guarantee quality service and meet user expectations. […]
Improve your SLA terms in 5 steps
Tips for improving customer support teamwork
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]
Collaborative work: Learn tips to overcome its challenges
Whether at work or in our personal lives, collaborative work is often hard to achieve. We can have high hopes for what we can accomplish collectively, but more often than […]
7 top tips to boost your employer branding strategy
Imagine that after spending months analyzing your candidates, you finally have your employer branding strategy in place. You’ve identified your company’s strengths and how you can best connect with your […]
Learn How to Optimize your Conversion Rate Step by Step
Did you know that only 3% of consumers convert on the first visit to an online store? The good news is that there are strategies you can use to improve […]
5 mistakes you should avoid to boost your employer branding
Employer branding is a key factor in attracting human talent. Nowadays, companies devote a large part of their resources to build an attractive corporate image that captures the attention of […]
Improve communication between your employees with help desk software
The success of companies depends in large part on their employees’ ability to communicate and collaborate effectively. However, if you have a remote team or your company is huge, it […]
Increase employee loyalty with a service catalog
Do you have trouble keeping your employees happy? Don’t worry, you’re not alone. With the ever-changing professional marketplace, it’s a challenge for companies to maintain employee loyalty, and create a […]
Top 5 advantages of using an IT service catalog
You’ve probably been in this situation: you need to contact customer service to report a problem. However, since you don’t have an IT service catalog, you don’t know where to start […]
6 tips to improve organizational communication in your company
You have probably heard that to succeed in today’s market, your company must have solid and fluid organizational communication. But what can you do to achieve it? That’s the real […]
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