In the last decade, the business world has seen the birth of a new universe of digital applications and solutions. Although each of these tools works differently, they all have […]
A practical guide for a successful digital transformation
Why team collaboration is vital for hybrid and remote work
Team collaboration is essential for both office work and remote work. Get to know why you need it for your company here.
Customer Service vs. Customer Experience: What’s the difference?
Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]
Omnichannel vs. Multichannel Communication: What is the difference?
The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel. If there’s one thing customers have […]
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
Top 6 tips to achieve business excellence
Achieving business excellence is one of the main goals of modern companies. Regardless of the size of the organization, entrepreneurs often find themselves blindly entering uncharted territory, trying to figure […]
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
ITIL Change Management Implementation Guide
Change is part of life itself, and is necessary to adapt and survive. The same applies in the business world: to remain competitive, introducing changes in the organization is essential. […]
Top 5 CRMs for SMEs in 2023
You’ve probably heard this phrase hundreds of times: “new year, new opportunities”. However, to make this mantra a reality, it is vital that you have the right tools, especially if […]
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]