Do you want to ensure that your IT department is delivering the best possible service and staying ahead of current industry trends? Ultimately, assessing the effectiveness and performance of your […]
5 key questions to evaluate the IT department
The 5 best practices to attract human talent
The priority of any human resources professional is to attract and retain human talent. Good professionals are what ultimately ensure the success of an organization. However, today it can be […]
ITSM in 2023: Key trends for businesses
Have you already planned how to improve your operations for better ITSM results in 2023? Of course, we know that this planning necessarily depends on the needs and particularities of […]
Call Center Optimization: 5 Tactics to Streamline Operations
When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]
5 IT self-service functions that your Service Desk needs
In business, time is money. Therefore, keeping our employees happy and productive is essential for them to focus on their daily tasks. We must prevent system failures that make them […]
Job training: 4 consequences of not properly training your employees
According to a study by Lorman in 2021, 70% of employees are inclined to leave their current job to work for a company that invests in the development and learning […]
4 things to avoid if you want to attract more leads
Are you having trouble attracting more leads? Don’t worry, you’re not alone. Most marketers and sales agents find it difficult to attract high-quality leads on a consistent basis. However, you […]
SLA Management: 4 ways to optimize it with ITSM software
IT experts know that Service Level Agreements (SLA) are essential to regulate the service provided and ensure that customer expectations are met. But creating and managing SLAs can be a […]
Tips for improving customer support teamwork
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]