Despite having excellent professionals and having implemented high-quality technology, there are some companies that continue to face unsatisfactory results for their business. The combination of the human component with cutting-edge tools cannot be really effective without an efficient process standardization
That is why today we bring an article dedicated to this topic so important for organizations. Read on and discover how process standardization can become the central axis of a business strategy that increases the productivity and quality of services of your company.
What do we mean by process standardization?
The best way to ensure the quality of products is through the application of a working standard. It is responsible for eliminating unnecessary activities and procedures to maintain control of operational processes and compliance with quality requirements, as well as the sustainability of good manufacturing practices.
Process standardization is a strategy focused on establishing a set of validated and accepted procedures that define the best and most reliable practices to be carried out within the company. At the same time, it is a tool that allows the maximum use of human resources and technology, while maintaining a production rhythm adapted to customer needs.
This type of strategy is indispensable, as it promotes synergy between people and materials, in order to achieve the most effective production methods for the business. The standardization of processes can be applied to any area of the company, however, is usually focused on the area of operations.
What can it do for companies?
Process standardization is able to help companies:
- Achieve methodologies that always provide the same results regardless of who applies it.
- Increase the stability of production deadlines.
- Improve the capacity to store and transmit knowledge within the company.
Among the main advantages offered by the standardization of processes, we have:
#1 Decrease in operational costs
From the drafting of Service Level Agreements to the final delivery of the product, all processes involved can be standardized to allow companies to use the same definitions and data models internally and between business partners.
As a result, organizations can lower production costs as well as trial and error exercises.
#2 Creation of Knowledge Bases
By standardizing the way knowledge generated within the organization is collected and stored, it is possible to create a knowledge base that democratizes access to useful information within the organization.
Through this knowledge base, company members will be able to achieve self-sufficiency in problem-solving and achieve greater efficiency and speed when executing a task.
#3 Reduction of errors
Process standardization also requires a more general approach for specific situations. By standardizing processes and information, we reduce dependence on individuals, services or suppliers. As a result, the company is less sensitive to individual errors in these elements along the chain.
Standardization makes processes and results more transparent; it promotes the application of specific regulation in each procedure carried out within the company. As a result, organizations guarantee that all their activities comply with the regulations required for their type of business.
#5 Most Satisfied Customers
Evidently, the delivery of higher quality services in a reduced time translates into highly satisfied customers with a tendency to remain loyal to the company. This is one of the most outstanding advantages of standardization; it helps to fulfill one of the most important objectives of all, the generation of happy customers.
How to achieve the standardization of processes within the company?
Standardizing processes within an organization can be easy or complicated depending on the level of commitment of all actors involved. If you really want to achieve more efficient procedures, these are some strategies you can apply:
Identify the vital processes of your business
It can be a bit difficult to immediately standardize all the processes that are carried out in your company. That’s why we recommend that you start by identifying the most important things. After that, you will have a clearer idea of where to start.
Use a framework
Luckily, before your company, there have already been others that have developed effective strategies based on their own experiences. Use this to your advantage. There are frameworks such as ITIL and COBIT to guide you in the application of best market practices.
Automation can save you and your team a lot of time by preventing company members from performing repetitive tasks. Try then to implement solutions that allow you to automate activities in all departments that make up your organization.
Get a Service Desk software
This type of application is able to help you quickly standardize all the processes you require. In addition, it will allow you to keep track of the performance of both your team and the processes that are carried out within the organization. One of the most effective tools in this field is Freshservice. Capable of providing you with an enormous amount of highly useful functions in a single system.
What are you waiting for? Start increasing your productivity and the quality of your services by standardizing processes. If you want more information about Freshservice or any other solution, do not hesitate to contact us. At GB Advisors we strive to provide companies with the best tools to enhance their performance and maximize the benefits of their results.