In the era of digital transformation, governments also need to optimize their internal processes to respond appropriately to the requirements of citizens. Statistics show that an inefficient IT network can […]
ITOM best practices for improving processes in public sector
Migrating your call center service to the Cloud? Learn how to do it easily!
GB Advisors explains the benefits, advantages and aspects to take into account before migrating your call center service to The Cloud.
VLAN Hopping: How to defend your systems against attacks on a virtual LAN?
Daily, 230,000 copies of malware are produced with the objective of permeating the systems of medium and large companies around the world. Generally, these attackers only look for one thing: […]
Why should every organization invest in ITSM software?
Do you still have doubts about whether it is necessary to acquire an ITSM software for your company? Read on and find out why you should urgently invest in one.
PDCA: A true culture of excellence with Plan-Do-Check-Act
Looking to achieve Continuous Improvement in your company's processes? Trace a fail-proof path to excellence through PDCA (Plan-Do-Check-Act).
CRM Software: Which business departments can benefit from its integration?
Is your company experiencing money leaks, misdirected objectives, and poor customer service? Even though you think this situation only occurs in your business, the statistics show that at least 43% […]
7 trending topics in IT Management that every leader needs to know
Knowing the trending topics in IT management is fundamental to guide your team to success. Discover here 7 of the most recent trends in IT management.
Vulnerability Prioritization: How to better protect your systems?
The number of threats that security teams face on a daily basis is growing. As a result, the process of selecting and responding effectively to attacks at the most critical […]
ITIL Fundamentals: 5 Frequently Asked Questions about this Framework
We clarify some of the most important questions related to this framework and show you some of the ITIL fundamentals through 10 questions.
4 tips to ease the Innovation Management in Customer Services
Customer Services is one of the areas that benefit the most from Innovation Management. Learn here 4 tips to make the best of innovation for your company.