freshdesk Archives - GB Advisors

Menu

Customer Responsiveness: why and how you need to improve it

August 11, 2020February 22, 2021Tech-Blog

Tech-Blog

An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less […]

“Visionary” recognition for Freshworks in 2020 Gartner Magic Quadrant

July 7, 2020February 22, 2021Tech-Blog

Tech-Blog

Freshworks Freshdesk

Gb Advisors is happy to announce that Freshworks just received a very important recognition as a “Visionary”, in this year’s Gartner Magic Quadrant for one of its outstanding products: Freshdesk. […]

Why do you need customer data management for your company?

June 30, 2020February 22, 2021Tech-Blog

Tech-Blog

gestión de datos

Customer data management is the process of collecting, managing, and analyzing customer data from diverse sources to form a unified view of each customer. It’s really important because it helps […]

Obtain and manage your customers feedback with the Freshdesk + CustomerGauge integration

June 12, 2020February 22, 2021Tech-Blog

Tech-Blog

opinión

Every company wants to receive feedback from its customers. And of course that feedback is expected to be positive, but even when it is not, it is still very important […]

Teamviewer + Freshdesk help you resolve customer issues faster

April 3, 2020February 22, 2021Tech-Blog

Tech-Blog

Teamviewer

Remote work is not a challenge anymore thanks to the integration between Teamviewer and Freshdesk. Know more about it here.

Customer service process: What is it and why does your company need it?

April 1, 2020February 22, 2021Tech-Blog

Tech-Blog

proceso de servicio al cliente

Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.

Gamification: What are the advantages for companies?

December 10, 2019February 22, 2021Tech-Blog

Tech-Blog

Gamification- Play sote

Experts have discovered that Gamification can increase motivation and optimize the performance of company members. Read on and find out how.

Why measure your company’s level of process maturity?

October 31, 2019February 22, 2021Tech-Blog

Tech-Blog

Process Maturity

Learn more about the importance of measuring the level of process maturity of your business and achieve continuous improvement for your company

5 key features that your Help Desk software must include

October 28, 2019February 22, 2021Tech-Blog

Tech-Blog

Help Desk software

Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.

Employee Experience: Why is it so important to make it positive?

September 14, 2019February 22, 2021Tech-Blog

Tech-Blog

Employee Experience

Do you want your employees to do their best to grow your business? Then you should try to offer them a positive Employee Experience.