An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less […]
Customer Responsiveness: why and how you need to improve it
“Visionary” recognition for Freshworks in 2020 Gartner Magic Quadrant
Gb Advisors is happy to announce that Freshworks just received a very important recognition as a “Visionary”, in this year’s Gartner Magic Quadrant for one of its outstanding products: Freshdesk. […]
Why do you need customer data management for your company?
Customer data management is the process of collecting, managing, and analyzing customer data from diverse sources to form a unified view of each customer. It’s really important because it helps […]
Obtain and manage your customers feedback with the Freshdesk + CustomerGauge integration
Every company wants to receive feedback from its customers. And of course that feedback is expected to be positive, but even when it is not, it is still very important […]
Teamviewer + Freshdesk help you resolve customer issues faster
Remote work is not a challenge anymore thanks to the integration between Teamviewer and Freshdesk. Know more about it here.
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
Gamification: What are the advantages for companies?
Experts have discovered that Gamification can increase motivation and optimize the performance of company members. Read on and find out how.
Why measure your company’s level of process maturity?
Learn more about the importance of measuring the level of process maturity of your business and achieve continuous improvement for your company
5 key features that your Help Desk software must include
Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.
Employee Experience: Why is it so important to make it positive?
Do you want your employees to do their best to grow your business? Then you should try to offer them a positive Employee Experience.
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