Service Desk and Help Desk definitely don’t mean the same thing. Want to know the differences? Read on and find them all.
Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
If you want to enhance customer service while saving time in long training processes, then follow the these 10 golden rules. Keep reading here.
Here are 3 of the most surprising Help Desk secrets to improve user satisfaction: Remeber ocasion, educate user, monitor satisfaction