If you have an online business, E-commerce chatbots can change your whole customer support and customer experience for good, while helping you reduce costs and optimizing your agent’s productivity. Want […]
When it comes to customer support, companies really need to step up their game. Luckily thanks to technology there are many options to offer great support. Today, customers are aware of […]
Service Desk and Help Desk definitely don't mean the same thing. Want to know the differences? Read on and find them all.
Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
Reduce operating costs related to supporting calls by close to 30%, and cut down tickets in your Help Desk related to Self-service Password Unlock or Reset.