Discover the 3 AI-powered CRMs that have the potential to significantly improve your productivity and efficiency.
3 AI-powered CRMs to Boost Productivity
5 factors that cause customer’s frustration and how to avoid them
Avoiding your customer's frustration helps you to prevent financial losses for everybody. Here we show you how to deal with it.
Knowledge Base: A powerful tool for your Help Desk
A Customer Service well developed Knowledge Base is a perfect tool for improve your service desk performance because its focusing in your customers' needs.
Business Challenges: Learn how to face them with the right software
All businesses confront challenges, success depends on how they decide to face them. Learn more about the main business challenges and the best ways to overcome them.
Customer Service vs. Customer Experience: What’s the difference?
Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]
6 key features that your Help Desk software must include
Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
Process Automation: all you need to know
Do you know what is the best method to implement a process automation system in your company? Thinking about the best choice? Check them out here.
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
Call monitoring: Key practice in customer service
Call monitoring is the main function of Call Center supervisors. It is performed with the purpose of listening to the conversation between agents and customers to evaluate the performance of […]
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