Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
Have you heard about the Ticketing System but still don’t feel like integrating it into your systems? Read on and find out why you should purchase one right now.
Know all the benefits that a messaging software can bring to your business and go ahead and incorporate it as a central tool for your customer service strategy.
If you want to enhance customer service while saving time in long training processes, then follow the these 10 golden rules. Keep reading here.
Live Chat and AI Chatbots can be combined to provide you with an excellent conversion tool as well as a great customer service resource. Read on and learn more about this effective integration.
Internet of Things IoT comprehends a world of possibilities whose hits in your Customer Services are yet to be felt. Be ready to deal with them.
The freshness and renewed energy of Freshworks are just some of the many features that allow them empower both, large and smaller companies, to provide a high quality performance in customer support and sales results.
Have you wonder what’s the best option in Help Desk for your business? Let’s check in this post why Freshdesk and Zendesk are among the best options.
Through Mobile Service Apps, Cellular Networks and your Staff, all advantages of IT and Social Media are gathered for providing quick and efficient solutions to your customers’ needs.
A Customer Service well developed Knowledge Base is a perfect tool for improve your service desk performance because its focusing in your customers’ needs.