Do you want to create the best products and services for your customers? Find out how Design Thinking can help you do that.
A self-service portal can make your customers happier and improve the performance of your support team. Read on and get to know all its advantages.
Technology is revolutionizing the dynamism of customer relations. Want to know how? Read on and find out which trends will make an impact.
Do you want to achieve faster and more efficient Service Delivery? Service Management can help. Read on and find out how.
Excerpt: Do you want to offer your customers an excellent catalog of IT services? Here are some tips on how to achieve this. Read on and learn more.
What can CRM software really do for your business? Read on and debunk with us the most popular myths about this type of tool.
Service Desk and Help Desk definitely don’t mean the same thing. Want to know the differences? Read on and find them all.
Consumers are becoming more demanding every day, that’s why keeping up with them is a challenge. In this sense, technology is the only tool capable of responding to the need […]
Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
Have you heard about the Ticketing System but still don’t feel like integrating it into your systems? Read on and find out why you should purchase one right now.