Excerpt: Do you want to offer your customers an excellent catalog of IT services? Here are some tips on how to achieve this. Read on and learn more.
What can CRM software really do for your business? Read on and debunk with us the most popular myths about this type of tool.
Service Desk and Help Desk definitely don’t mean the same thing. Want to know the differences? Read on and find them all.
Consumers are becoming more demanding every day, that’s why keeping up with them is a challenge. In this sense, technology is the only tool capable of responding to the need […]
Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
Have you heard about the Ticketing System but still don’t feel like integrating it into your systems? Read on and find out why you should purchase one right now.
Know all the benefits that a messaging software can bring to your business and go ahead and incorporate it as a central tool for your customer service strategy.
If you want to enhance customer service while saving time in long training processes, then follow the these 10 golden rules. Keep reading here.
Live Chat and AI Chatbots can be combined to provide you with an excellent conversion tool as well as a great customer service resource. Read on and learn more about this effective integration.
Internet of Things IoT comprehends a world of possibilities whose hits in your Customer Services are yet to be felt. Be ready to deal with them.