ITIL myths: Top 5 misconceptions about this framework4 min read

ITIL myths

ITIL mythsITIL is recognized worldwide as one of the best frameworks for IT Service Management. However, in addition to favorable opinions, around this set of best practices, there are also some preconceived ideas that have turned out not to be so accurate. That is why to help you successfully achieve the implementation of this benchmark, we have brought for you a review of some of the most popular ITIL myths.  Read on and join us in clearing them all.


Top 5 ITIL Myths

It is normal that some misconceptions about ITIL develop, but the right approach can help your organization leave those ideas behind and achieve successful ITIL implementation. Here are some of the most important ITIL myths:

#1 ITIL is a standard

One of the most popular preconceived ideas surrounding ITIL is that it is referred to as a standard, that is; as a methodology that must be followed to the letter in order to be successful.

The reality is that ITIL is more than a standard, it is a repository of good practices focused on providing organizations with a framework to align people, technologies and processes for the efficient delivery of services. Of course, the most appropriate set of strategies to achieve this alignment may vary according to the corporate context of each business. That’s why ITIL’s effectiveness, rather than being based on rigid regulation, is based on its ability to be highly adaptable. To allow companies to apply it conveniently according to their criteria; their needs and their objectives.

This means that it is not necessary for organizations to apply each and every ITIL process. On the contrary, they can implement only those that they consider most convenient and/or relevant to the business.

#2 ITIL works only in large companies


ITIL mythsThere are rumors that present ITIL as a reference too complex to be implemented by small companies. The truth is that ITIL is governed by a set of universal principles applicable in any business context. In other words, being highly adaptable, ITIL can be adjusted to the requirements of different types of projects and organizations. The important thing here is not the size of the organization but the result that is sought to obtain; which must be oriented to achieve vital goals for any business as for example:

  • Reduction of costs.
  • Enhancement of the quality of service.
  • Increased integration of the various departments of the organization.
  • Improved workflow.
  • More efficient integration of technology.

#3 ITIL is an immediate problem solver


ITIL mythsIt is important to keep in mind that ITIL does not bring with it a recipe for sudden efficiency, but represents a transition that depending on the requirements of each business can vary widely in the amount of time needed to be successful.

The effective coordination between processes, people and technology can take a considerable period but no doubt if these best practices are applied correctly, the organization will be able to enjoy the benefits progressively.

#4 I can implement ITIL without the help of professionals

There is also the idea that ITIL can be implemented without the need for help from an expert in the field.

However, reality tells us otherwise. If companies really want to make the most of this framework; ideally they should have professional advice that allows them to take advantage of each of the recommendations offered by this methodology. What is the best way to prevent the myths surrounding ITIL from becoming a challenge when implementing it? Receiving the assistance of a certified ITIL expert; who is always available to clarify any doubts that may arise and ensure that each of the processes is executed properly according to the requirements of the business.

If you are interested in working with an ITIL-trained team, you can invest in training for company members. There are several certificates aimed at training professionals in ITIL. The better documented your team is, the easier it will be to implement these practices.

#5 ITIL is only about tools


ITIL mythsIt is true that the success of ITIL depends largely on the technology applied, but it is not just that. On the contrary, the factor that plays the most important role in the success of ITIL is the human factor. It is the HR of the organizations that will allow the implementation to bring the expected benefits to the company. It is therefore important to help them prepare for and adapt to the cultural change that ITIL brings; in this way, the process will be simpler.


Of course, the right tool is vital when it comes to improving the organization’s performance and ensuring the quality of the results. That’s why when investing in one you should try to choose the one that best suits your goals.

If you want to obtain a high-quality ITIL based software solution, we can help you. At GB Advisors we offer you the best tools for IT Service Management and ITsec. Contact us now to receive quality advice from ITSM experts.

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