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In all companies, no matter the forecasts they take, always happen technical failures that impact their internal processes.

It is no secret that the success of a company depends largely on the quality of the support team.

Since the pandemic began in March 2020, many people have completely "digitized" their lives.

In times when providing a quality service adds valuable points for the competitiveness of businesses, service desks need to implement new strategies that help them increase productivity.

Choosing a help desk software can be a challenging task.

n a world where time is a challenge, companies must ensure to use a help desk software that meets users' expectations and simplifies the job of the IT team.

Selecting a system to manage your users' requests is the first step to improving the quality of your technical service.

All IT companies today have one thing in common: for all of them, the competition is fierce, so they have to constantly monitor their help desk metrics.

It's no secret that IT problems can negatively impact a company's productivit.

AT&T Cybersecurity recently announced the winners of its 2022 Partner of the Year Awards.

In recent months, there has been a lot of talk about the importance of coordinating digital processes with IT assets to optimize business resources.

2022 is already here! And in this year, companies must compete in a complex market, which forces them to constantly reinvent themselves.