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Delight your customers and employees with intuitive, AI-powered omnichannel support software. Freshdesk Omni transforms complex interactions into proactive solutions that boost your company’s productivity.
Between scattered conversations and isolated systems, tickets often become bottlenecks, causing delays and poor customer experiences. Freshdesk Omni solves this problem with an intelligent omnichannel support software where all channels converge, enabling you to provide personalized, high-quality support.
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Deliver 24/7 quality service on your customers’ favorite channels using bots, knowledge bases, and a unified view of all interactions.
With AI and automation on your side, repetitive tasks disappear, allowing your team to focus on high-priority tickets.
Bring together channels, customer history, and ticket management in one omnichannel support software that personalizes and streamlines every interaction.
Freshdesk Omni’s advanced ticketing system ensures no issue goes unattended, while AI speeds up assignment and maximizes agent collaboration.
While smart chatbots handle basic inquiries, your team can focus on solving complex problems quickly and efficiently:
Provide instant responses to frequent requests, enhancing your customers’ experience.
Get customized response suggestions based on your customers' history and needs.
Predict potential issues and take proactive actions to prevent service disruptions.
Let your customers resolve their requests quickly and without technical support, improving their satisfaction and loyalty:
Delegate repetitive inquiries to AI-powered chatbots, allowing your technicians to focus on more complex cases.
Offer continuous assistance at any time and day, even outside business hours.
Improve your brand image with customizable omnichannel support software tailored to your customers’ needs.
With Freshdesk Omni, every chat, email, and WhatsApp message is just a click away, ready to be managed with context and efficiency:
Provide real-time support through your customers' favorite channels, improving their experience and service quality.
Analyze customers' complete data and deliver personalized, relevant responses in every interaction.
Allow customers to switch channels without losing the continuity of their conversations.
Visualize ticket volume, team performance, and SLA compliance in seconds with omnichannel support software that drives your company’s growth:
Monitor the evolution of your metrics and detect key trends to make informed decisions.
Generate automatic reports and analyze the performance of each agent, team, and communication channel.
Receive alerts when an SLA is about to expire to ensure the quality of your services.
Summarize key ticket details using AI to enable smooth collaboration across your team, even when using external tools:
Create threads within tickets to accelerate the resolution of more complex cases.
Link tickets to parallel conversations and connect with collaborators from other teams.
Keep a history of interactions and speed up the resolution of recurring issues.
Simplify processes without adding complexity, ensuring your entire tech ecosystem works in harmony to deliver better service:
Connect your e-commerce, collaboration, and support tools to automate your workflows.
Simplify integrations with prebuilt connectors and an intuitive interface.
Take advantage of low-code omnichannel support software to build integrations quickly and easily.
Freshdesk Omni shifts every interaction into a strategic loyalty driver that anticipates your customers’ needs.
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