Let's talk!
Fill out the form and we will get in touch.
Fill out the form and we will get in touch.
Discover how hundreds of businesses have automated their operations with Freshservice, an AI-powered IT management software that anticipates your customers' needs and elevates your operations to a new level of efficiency.
Book a free demo
Many IT leaders feel trapped in an endless cycle of tickets and requests that consume time and resources. Freshservice breaks that cycle, with an IT management software that not only addresses these challenges, but anticipates and resolves them before they escalate.
Book a free demo
Free your team from the monotony of repetitive tasks and give them the time and energy they need to innovate and focus on the most critical tasks.
Integrate Freshservice with multiple software tools and connect every aspect of your business to maximize employee productivity and communication.
Offer your users knowledge bases and intelligent chatbots to help them solve their questions and manage their requests, without the need to contact a technician.
Let your team focus on the strategic decisions that drive growth, while the AI in this IT management software takes care of automating time consuming processes.
Automate ticket assignment and allow your team to focus on critical cases, keeping everything under control with intelligent IT management software:
Efficiently handle the most critical issues, aligning your team's priorities with your customers' expectations.
Automate your technicians' workflow to deliver faster and more efficient responses.
Interact with your customers through multiple channels, offering seamless communication.
With Freshservice's intelligent tools, your team will be free of repetitive tasks and have time to focus on strategies that drive your business growth:
Delivers personalized responses based on the user's history, role, and the context of their request.
Detect patterns and anomalies in data to resolve incidents before they escalate.
Analyze tickets and automatically assign them to the best-trained technicians for resolution.
With Freshservice, every device is under your supervision, centralized in a single control panel, ready for you to make smart, proactive decisions:
Manage your assets with a unified view, allowing you to see their status and location in real time.
Centralize your IT infrastructure information to make data-driven decisions.
Ensure that each asset fulfills its lifecycle, optimizing its use and reducing unnecessary costs.
Comply with your service standards and make every interaction count, ensuring the satisfaction of your customers and the efficiency of your team:
Receive real-time notifications when an SLA is at risk, allowing you to act proactively.
Customize the rules according to the needs of each service or project.
Generate customized reports to understand your team's performance and identify areas for improvement.
From a catalog of services to AI-powered chatbots, your customers will have everything they need to feel attended to and satisfied:
Use AI to create relevant help articles, tailored to your customers' needs.
Create intelligent chatbots that handle your customers' queries, providing immediate and personalized responses.
Design a knowledge base that reflects your corporate identity and is easy to navigate for all users.
Freshservice gives you confidence in knowing that every change is backed by a comprehensive risk analysis to ensure your success:
Defines and automates the steps to execute a change, ensuring consistency throughout the process.
Evaluates potential risks before making changes, making sure that each step is calculated and safe.
Design processes according to your team's specific needs for a smooth implementation.
With Freshservice's mobile app, your technicians carry the power of an IT management software in the palm of their hand:
Know the status of tickets in real time and get a complete overview of all your processes.
Approve requests and make key decisions at any time, without the need to be in front of a computer.
Receive alerts about new tickets, updates or changes, enabling a more agile and efficient response.
Transform your business with an intelligent IT management software that automates processes and builds customer loyalty with every interaction.
Book a free demo
