Blog

Discover how AI-powered workflows can modernize and accelerate employee onboarding processes, reducing manual effort while improving consistency and overall experience.

Boost your ITSM with AI safely and strategically. Learn the keys to responsible adoption that will optimize and transform your processes.

Discover how automation turns IT audits into more efficient processes aligned with global standards, helping companies strengthen their compliance posture.

Discover how to turn data into decisions with Freshservice reports to optimize resources, detect trends, and boost the efficiency of your IT team.

Learn how low code is revolutionizing ITSM and helping companies optimize workflows and increase productivity without relying on developers.

Hybrid transformation requires new change management. Learn how to address it with automation and intelligent processes.

Stay ahead of issues and build stronger customer trust through proactive service. Identify key warning signs, set up smart alerts, and provide effective solutions.

IT and development are working apart? Discover how Freshservice connects both teams for agile, collaborative and secure change management.

Explore essential performance metrics that drive IT service excellence, including ticket resolution times, user satisfaction, and automation coverage.

Learn how to set up effective service level agreements (SLAs) in Freshdesk to deliver consistent, responsive, and high-quality customer service.

Discover how a unified service catalog can transform your IT management. Learn best practices to optimize processes, improve the user experience and align IT services with your business goals.

Explore how leveraging automated discovery tools within platforms like ServiceNow can provide real-time visibility, reduce manual errors, and more.