Blog

Discover how to turn data into decisions with Freshservice reports to optimize resources, detect trends, and boost the efficiency of your IT team.

Learn how low code is revolutionizing ITSM and helping companies optimize workflows and increase productivity without relying on developers.

Hybrid transformation requires new change management. Learn how to address it with automation and intelligent processes.

Stay ahead of issues and build stronger customer trust through proactive service. Identify key warning signs, set up smart alerts, and provide effective solutions—all with the support of Freshdesk.

IT and development are working apart? Discover how Freshservice connects both teams for agile, collaborative and secure change management.

Explore essential performance metrics that drive IT service excellence, including ticket resolution times, user satisfaction, and automation coverage.

Learn how to set up effective service level agreements (SLAs) in Freshdesk to deliver consistent, responsive, and high-quality customer service.

Discover how a unified service catalog can transform your IT management. Learn best practices to optimize processes, improve the user experience and align IT services with your business goals.

Explore how leveraging automated discovery tools within platforms like ServiceNow can provide real-time visibility, reduce manual errors, and more.

Uncover the most common causes of process bottlenecks in business operations and see real-world examples of how automation tools like make.com and Freshservice address these challenges.

Discover how Freshdesk personalizes every interaction through intelligent automations that increase customer satisfaction, reduce operational workload and transform your services into a sustainable growth engine.

Learn how to leverage monday.com for smarter resource management by visualizing capacity, forecasting demand, and reallocating team workloads.