Since the pandemic began in March 2020, many people have completely “digitized” their lives. Although this change brought many advantages, it has also intensified some problems. One of them is […]
#ICANHELP: The group that put a stop to cyberbullying
10 tips to increase the productivity of your service desk
In times when providing a quality service adds valuable points for the competitiveness of businesses, service desks need to implement new strategies that help them increase productivity. This reality has […]
Freshdesk vs Zoho: What is the best software for your business?
Choosing a help desk software can be a challenging task. However, among hundreds of available systems, the competition is always reduced to two powerful systems: Freshdesk vs Zoho. These […]
5 Tips for a Successful Help Desk Software Implementation
In a world where time is a challenge, companies must ensure to use a help desk software that meets users’ expectations and simplifies the job of the IT team. This […]
5 Tips to select the best service desk software
Selecting a system to manage your users’ requests is the first step to improving the quality of your technical service. However, this process can get a little complicated, due to […]
Take your technical service to the next level with these help desk metrics
All IT companies today have one thing in common: for all of them, the competition is fierce, so they have to constantly monitor their help desk metrics to know the […]
Avoid these IT problems to improve the quality of your service
It’s no secret that IT problems can negatively impact a company’s productivity. To the point of affecting customer satisfaction, employee performance, and service quality. A study made by A&OA revealed […]
Improve the management of your IT assets by applying these tips
In recent months, there has been a lot of talk about the importance of coordinating digital processes with IT assets to optimize business resources. This practice is called IT Asset […]
3 technological solutions that every company must have in 2022
2022 is already here! And in this year, companies must compete in a complex market, which forces them to constantly reinvent themselves, so they must implement technological solutions that help […]
Top 5 Freshservice features that will benefit your service desk
With the arrival of new technologies and cloud services, service desk software have become a very important ally. These systems not only allow you efficiently manage requests from IT departments, […]