Configuration Management: 5 Tips for Carrying It Out Effectively October 5, 2018June 23, 2020Tech-Blog Tech-Blog Are you carrying out a proper Configuration Management? Here are 5 tips to help you get the most out of this ITIL process. Smart metrics in ITSM: The importance of measuring to progress August 27, 2018June 23, 2020Tech-Blog Tech-Blog Learn the importance of analyzing smart metrics in ITSM; and use your numbers to achieve the highest level of progress for your business. Service Level Agreements SLAs: How to get the most out of your contracts? July 25, 2018June 23, 2020Tech-Blog Tech-Blog SLAs are the starting point to promote best practices for the management of IT service delivery. Learn how to get the most out of your contracts.