Service Desk and Help Desk definitely don’t mean the same thing. Want to know the differences? Read on and find them all.
Excerpt: Can your HelpDesk be more effective? Of course it can. Take the decision to power it up with these 5 reasons to offer remote assistance.
Have you heard about the Ticketing System but still don’t feel like integrating it into your systems? Read on and find out why you should purchase one right now.
If you want to enhance customer service while saving time in long training processes, then follow the these 10 golden rules. Keep reading here.
Live Chat and AI Chatbots can be combined to provide you with an excellent conversion tool as well as a great customer service resource. Read on and learn more about this effective integration.
Make your agents excel in Customer Service. Train them in the top 6 Customer Service Skills and offer the best deal to your customers
Bomgar Secure Remote Access gives you competitive advantages over similar tools that we invite you to discover in this post.
Have you wonder what’s the best option in Help Desk for your business? Let’s check in this post why Freshdesk and Zendesk are among the best options.
Here we explain the Support Levels offered in Help Desk, and in parallel, describe what are the 4 Steps to Improve Workflow in Help Desk
Reduce operating costs related to supporting calls by close to 30%, and cut down tickets in your Help Desk related to Self-service Password Unlock or Reset.