Does implementing CRM software guarantee operational improvement in the organization? The short answer is no, but this is not related to the software itself. This has more to do with […]
3 Common Mistakes When Implementing CRM Software
Customer Responsiveness: why and how you need to improve it
An effective customer service strategy should be able to cover these 2 main things: delight customers with an outstanding experience, and at the same time, do that in the less […]
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
ITIL Change Management Implementation Guide
Change is part of life itself, and is necessary to adapt and survive. The same applies in the business world: to remain competitive, introducing changes in the organization is essential. […]
6 steps to effective organizational change management
The implementation of organizational change management is key for companies that need to adapt to the ever-changing market environment in order to remain competitive and relevant. But for change to […]
Top 5 CRMs for SMEs in 2023
You’ve probably heard this phrase hundreds of times: “new year, new opportunities”. However, to make this mantra a reality, it is vital that you have the right tools, especially if […]
Call monitoring: Key practice in customer service
Call monitoring is the main function of Call Center supervisors. It is performed with the purpose of listening to the conversation between agents and customers to evaluate the performance of […]
3 Tools to Efficiently Manage Marketing Campaigns
ls there a secret to successfully managing marketing campaigns? It is easy to think that the size of your marketing investment will be directly proportional to the success of […]
5 key questions to evaluate the IT department
Do you want to ensure that your IT department is delivering the best possible service and staying ahead of current industry trends? Ultimately, assessing the effectiveness and performance of your […]
Optimize your customer service workflow in 4 simple steps
Having an efficient customer service workflow is the dream of all service companies. However, achieving this goal is far from simple. To optimize this process, organizations must focus on providing […]